Customer Service Operations Manager Luxury Jobs
There are 6 customer service operations manager luxury positions currently open.
Louis Vuitton
Team Manager - Client Services
Louis Vuitton Services Europe seeks an inspiring and engaging Team Manager to support the CSC Manager in leading and developing a team of Client Advisors within the Client Service Center. The successful candidate will foster a positive, inclusive environment where Client Advisors feel supported, motivated, and empowered to deliver exceptional service aligned with Louis Vuitton's prestigious standards. This role encompasses team leadership, performance management, quality oversight, and strategic operational coordination across phone and digital channels.
Louis Vuitton Services Europe seeks a Team Manager for Client Services in Brussels to lead Client Advisors and drive luxury service excellence.
Puig
Customer Service Specialist
Puig seeks a Customer Service Specialist to serve as a technical reference within the customer service function, overseeing Order-to-Cash processes, customer portfolio management, and operational workflows. The successful candidate will consolidate and monitor key performance indicators, develop management dashboards and analytical reports, and lead or support continuous improvement initiatives to optimize productivity and enhance client experience. This role requires cross-functional collaboration with Commercial, Supply Chain, Logistics, Finance, Credit, and IT departments to ensure efficient problem resolution and process excellence.
Puig Customer Service Specialist in Rio de Janeiro – manage Order-to-Cash processes, KPIs, and drive operational excellence.
Hermès
After-Sales Service Manager
This role oversees the daily operations of the After-Sales Repair Center and leads a multidisciplinary team including after-sales executives, in-store tailors, and leather craftspeople. The incumbent ensures exceptional craftsmanship, operational efficiency, and premium customer experience across all post-purchase service touchpoints, driving service quality and optimizing repair and tailoring operations in line with luxury brand standards.
After-Sales Service Manager role at Hermès in Hong Kong. Lead repair center operations and luxury customer service team.
Van Cleef & Arpels
Assistant Manager, Client Relations Center
Van Cleef & Arpels seeks an Assistant Manager for its Client Relations Center in Tokyo to oversee daily operations and deliver exceptional client service within a luxury high jewelry environment. The role combines contact center management with clienteling strategy, performance monitoring, team coaching, and escalation resolution to ensure seamless experiences across all client touchpoints. The successful candidate will lead ambassador performance, develop personalized client engagement initiatives, and maintain the Maison's commitment to excellence and no-compromise service standards.
Van Cleef & Arpels seeks Assistant Manager for Client Relations Center in Tokyo; luxury high jewelry maison hiring leadership talent.
Kering
Aftersales Manager
Kering seeks an experienced Aftersales Manager to oversee end-to-end after-sales and before-sales operations across the luxury goods portfolio. This leadership role encompasses team management, operational excellence, stakeholder coordination, performance analytics, and vendor relationship management. The successful candidate will drive process optimization initiatives, ensure compliance with service level agreements, and foster a customer-centric culture while managing repair costs and internal systems.
Kering seeks an Aftersales Manager in Tokyo to lead after-sales operations, team management, and customer service excellence in luxury goods.
Sephora
Sales and Service Leader
Sephora seeks an experienced Sales and Service Leader to drive store performance and lead a high-performing retail team at its Biltmore Fashion Park location in Phoenix. The role combines strategic leadership, team coaching, and direct client engagement, with responsibility for onboarding, product expertise development, inventory management, and visual merchandising. The ideal candidate will inspire team members to deliver exceptional service while maintaining Sephora's brand standards and fostering an inclusive, results-driven environment.
Sephora Sales and Service Leader at Phoenix Biltmore Fashion Park — $24–$27.50/hr, full-time leadership role driving retail excellence.