Customer Service Manager Luxury Jobs
There are 7 customer service manager luxury positions currently open.
PVH
Customer Care Manager
PVH seeks an experienced Customer Care Manager to lead the delivery of exceptional customer service across e-commerce platforms and third-party marketplace channels. Reporting to the Head of E-Commerce, the successful candidate will oversee a team of six Customer Care Representatives, manage customer interactions and order processing, and drive operational excellence through data-driven insights and process optimization. Based in Sydney's CBD, this full-time hybrid role combines strategic leadership with hands-on involvement in customer resolution and team development.
PVH Customer Care Manager role in Sydney: Lead e-commerce customer service team, manage Zendesk operations, and drive customer satisfaction.
Jo Malone London
Assistant Store Manager
Jo Malone London, part of The Estée Lauder Companies, seeks an Assistant Store Manager to support the Store Manager in leading and developing a team of Sales Associates at the Miami Beach location. The successful candidate will drive sales performance, deliver exceptional customer service, and manage retail operations including inventory and cash reconciliation in a fast-paced prestige beauty environment. This role offers career progression opportunities within a globally recognised luxury beauty conglomerate.
Jo Malone London seeks Assistant Store Manager in Miami Beach, FL. Lead retail team, manage operations, $21.45–$35.75/hr plus benefits.
Clinique
Counter Manager
Clinique seeks an inspirational Counter Manager to support the Store Manager in leading and developing a sales team at a John Lewis location. The successful candidate will drive achievement of sales, customer service, and operational targets through coaching, team development, and exemplary retail operations management, including inventory control and cash reconciliation in a fast-paced prestige beauty environment.
Clinique Counter Manager – 30 hrs, John Lewis Chelmsford. Lead a sales team in prestige beauty retail with coaching and operational excellence.
Sephora
Sales and Service Leader
Sephora seeks an experienced Sales and Service Leader to drive store performance and inspire a high-performing team in a full-time hourly role. The successful candidate will lead by example to enhance client experiences, coach team members toward excellence, and execute daily store operations while maintaining Sephora's service standards in a fast-paced retail environment.
Sephora Sales and Service Leader role in Corpus Christi, TX. Lead a retail team, drive sales, and inspire excellence—full-time hourly position at $24–$27.50/hr.
Audemars Piguet
Customer Service Manager
Audemars Piguet seeks an experienced Customer Service Manager to lead and develop the Singapore Customer Service Centre, serving as the regional hub for South East Asia. The role combines operational oversight with strategic team leadership, encompassing workshop management, customer service administration, and technical training across complication watches and after-sales services. The position demands excellence in service delivery, operational efficiency, and capability development across the region.
Audemars Piguet Customer Service Manager in Singapore – lead regional service operations and after-sales excellence across South East Asia.
Tiffany & Co.
Client Care Center Manager
Tiffany & Co. seeks an experienced Client Care Center Manager to lead its omnichannel Client Care Center team in Sydney CBD on a six-month contract basis. This role encompasses leadership of Client Care Advisors to achieve sales and service targets, performance management through KPI analysis, and team development across multiple digital and voice channels. The successful candidate will partner with Ecommerce and Retail operations to deliver seamless omnichannel experiences whilst maintaining operational excellence and exceptional client service standards.
Tiffany & Co. seeks an experienced Client Care Center Manager for a 6-month contract role in Sydney managing an omnichannel team in luxury retail.
Sephora
Customer Experience Manager
Sephora UK seeks an experienced Customer Experience Manager to lead store operations and craft an omni-immersive beauty retail environment. This permanent, full-time role encompasses strategic oversight of customer journeys, team leadership, service excellence, and commercial performance across one of the brand's key UK locations. The successful candidate will develop and execute experiential initiatives, drive customer engagement through personalized interactions and beauty services, and foster a high-performing retail team within a fast-growing luxury beauty environment.
Customer Experience Manager at Sephora UK, London. Lead store operations and craft immersive beauty retail experiences in this permanent, full-time role.