Customer Experience Manager Luxury Jobs
There are 25 customer experience manager luxury positions currently open.
Michael Kors
Assistant Store Manager
Michael Kors seeks an Assistant Store Manager to lead retail operations and drive customer engagement within a fast-paced, fashion-forward environment. The successful candidate will support store leadership in executing daily operations, opening and closing procedures, and maintaining elevated customer service standards whilst coaching team members on product knowledge and selling techniques. This role requires strategic business acumen, multi-tasking excellence, and a proven commitment to building lasting client relationships through personalized service and omnichannel sales optimization.
Michael Kors seeks an Assistant Store Manager in the Inland Empire area. Lead retail operations, drive customer engagement, and mentor teams in this full-time luxury fashion role.
Coach
Store Manager
Coach, a global fashion house renowned for timeless design and craftsmanship, seeks a Store Manager to lead retail operations at its Royalmount location in Ville Mont-Royal, Quebec. The successful candidate will maintain a strong leadership presence on the sales floor, achieve sales targets, embody Coach brand values, and cultivate an inclusive, high-performing team culture. This role requires proven retail management experience, strategic business acumen, and a customer-centric mindset.
Coach seeks an experienced Store Manager in Ville Mont-Royal, Quebec to lead retail operations, drive sales, and develop high-performing teams.
Loewe
Store Manager
LOEWE seeks an experienced Store Manager to lead the newly-opened Mallorca boutique and drive commercial performance through strategic team development and client-centric excellence. This role combines entrepreneurial business acumen with hands-on leadership, requiring the successful candidate to elevate sales results, cultivate a high-performing team, and champion the brand's commitment to craftsmanship and cultural engagement across all customer touchpoints.
Store Manager opportunity at LOEWE's new Mallorca boutique. Lead luxury retail operations, team development, and client experience in this permanent full-time role.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to drive sales performance and operational excellence at its Pearl, Mississippi retail location. This role combines frontline leadership with comprehensive store management responsibilities, including sales target achievement, team development, inventory oversight, and the embodiment of Coach brand values. The successful candidate will maintain a strong sales floor presence, foster an inclusive team culture, and implement company initiatives while delivering exceptional customer experiences.
Coach Lead Supervisor role in Pearl, Mississippi — drive sales and lead retail team at premium fashion retailer.
Chanel
Retail Customer Strategy Manager
Chanel seeks an experienced Retail Customer Strategy Manager to lead customer development strategy and execution at the Nanjing boutique. The role encompasses comprehensive customer data analysis, strategic project implementation, team enablement, and customer activity coordination. The successful candidate will develop and optimize customer acquisition and retention strategies while providing data-driven insights to boutique leadership and fostering alignment across store operations.
Chanel Retail Customer Strategy Manager position in Nanjing, China. Lead boutique customer development strategy, analytics, and CRM initiatives.
Christian Dior
Counter Manager
Dior seeks an experienced Counter Manager to lead the beauty counter at Globus Bern in Zurich. Reporting to retail management, the role combines commercial leadership with expert customer consultation across fragrances, skincare, and makeup, driving sales targets whilst upholding exceptional service standards and Dior brand excellence. The Counter Manager will mentor sales advisors and beauty specialists, cultivate customer loyalty through clienteling, and ensure flawless execution of visual merchandising and internal systems.
Dior Counter Manager (100%) in Zurich – Lead a luxury beauty counter at Globus Bern. Full-time permanent role. Apply now.
Sephora
Team Lead, Customer Experience
Sephora seeks a Team Lead for Customer Experience to supervise all product categories within a designated sales area at its Montreal flagship location. The successful candidate will ensure all team members execute Sephora's sales model effectively, deliver exceptional customer service, and drive store performance toward and beyond company targets. This role encompasses customer experience oversight, team training on customer interaction technologies, in-store event coordination, performance management, and commercial acumen.
Team Lead, Customer Experience at Sephora Montreal — $21.10–$26.40/hr CAD. Supervise sales floor, drive customer experience, manage team performance.
Sephora
Customer Experience Manager
Sephora seeks a Customer Experience Manager (12–18 months contract) to oversee the success of the sales floor at the St. Bruno location. Reporting to the Store Director, this interim leadership role supervises a team of team leaders, beauty advisors, and consultants, with direct responsibility for training, performance management, and customer satisfaction. The position combines team development, customer feedback response, visual merchandising compliance, and brand partner collaboration to drive store performance and exceed business objectives.
Sephora Customer Experience Manager, interim contract (12–18 months) in St. Bruno, Quebec. Lead team and drive store performance.
Sephora
Store Manager
Sephora seeks a Store Manager to lead all daily operations and deliver an elevated client experience at its Cedar Hill location. The successful candidate will inspire and develop a high-performing team, recruit and onboard exceptional talent, drive sales and profitability in a dynamic high-volume environment, and champion continuous learning and operational excellence across the store.
Store Manager at Sephora Cedar Hill, Texas — lead retail operations, inspire teams, and drive client experience in a dynamic beauty retail environment.
Sephora
Customer Experience Manager
Sephora UK seeks an experienced Customer Experience Manager to lead store operations and craft an omni-immersive beauty retail environment. This permanent, full-time role encompasses strategic oversight of customer journeys, team leadership, service excellence, and commercial performance across one of the brand's key UK locations. The successful candidate will develop and execute experiential initiatives, drive customer engagement through personalized interactions and beauty services, and foster a high-performing retail team within a fast-growing luxury beauty environment.
Customer Experience Manager at Sephora UK, London. Lead store operations and craft immersive beauty retail experiences in this permanent, full-time role.
Christian Dior
Client Service Manager
Parfums Christian Dior seeks a Client Service Manager to lead customer experience strategy and operational excellence across international markets. This fixed-term contract role is based in Neuilly-sur-Seine and requires a minimum of 5 years' experience managing client service centers at global scale. The position encompasses customer journey design, process optimization, AI transformation support, service quality management, knowledge management, and team development across multicultural teams and cross-functional partnerships.
Parfums Christian Dior seeks Client Service Manager in Neuilly-sur-Seine for 5-month fixed-term contract managing customer experience and operational excellence.
Montblanc
Boutique Manager
Montblanc seeks a Boutique Manager to oversee daily operations and sales performance at a Toronto boutique location, ensuring adherence to service standards and company pricing policies. The role encompasses managing store or departmental operations, executing customer engagement campaigns, and resolving client inquiries while achieving defined sales targets. This position requires an experienced practitioner capable of working independently with post-secondary education and limited managerial experience.
Montblanc Boutique Manager in Toronto, Canada – lead retail operations, drive sales performance, and deliver exceptional customer service at a luxury boutique.