Customer Experience Manager Luxury Jobs
There are 27 customer experience manager luxury positions currently open.
Guerlain
Boutique Manager
Guerlain seeks an experienced Boutique Manager to lead its exclusive Stuttgart boutique and drive exceptional retail performance. The role encompasses team leadership, strategic sales execution, customer relationship development, and brand representation in the luxury cosmetics sector, with responsibility for KPI achievement and premium service standards across the 40,000-plus SKU beauty portfolio.
Guerlain Stuttgart – Boutique Manager (m/w/d), full-time permanent retail leadership role in luxury beauty.
Qeelin
Store Manager
Qeelin seeks an experienced Store Manager for its Shanghai boutique to lead store operations, drive sales performance, and deliver an exceptional customer experience aligned with the brand's luxury positioning. The role encompasses sales target achievement through CRM-driven customer relationship management, team leadership and development, inventory oversight, and adherence to visual merchandising standards. The Store Manager acts as the principal brand ambassador, responsible for recruiting and training staff, managing daily operations, and fostering long-term relationships with VIP and local clientele.
Qeelin seeks an experienced Store Manager in Shanghai to lead boutique operations, drive sales, and deliver luxury customer experiences.
Celine
CRM Manager
CELINE, a prestigious French luxury leather goods and couture house, seeks a CRM Manager to lead customer relationship management initiatives across North America. The role encompasses CRM campaign management, client analytics, database quality oversight, and cross-functional collaboration to strengthen client relationships and elevate customer experience. This position offers the opportunity to deepen expertise in luxury client behavior, omnichannel CRM strategy, and customer-centric decision-making within an iconic fashion house.
CELINE CRM Manager position in New York. Lead luxury customer relationship management strategies and analytics across North America; $105,000–$120,000 annually.
Sephora
Customer Experience Manager
Sephora is hiring a Customer Experience Manager to lead the sales floor operations at the Montreal Ste. Catherine Street location. This full-time, permanent role reports directly to the Store Director and focuses on staff development, customer satisfaction, event management, and visual merchandising. The successful candidate will oversee a team of team leads, floor associates, and beauty advisors, ensuring alignment with Sephora's sales model and company objectives. Compensation ranges from CAD $54,800 to $68,500 annually, plus performance bonuses and comprehensive benefits.
Sephora seeks an experienced Customer Experience Manager in Montreal to lead store operations, train teams, and drive customer satisfaction in a dynamic retail environment.
Richemont
Client Engagement Manager
Richemont seeks a Client Engagement Manager to drive meaningful interactions with high-net-worth clientele and cultivate long-term relationships within the luxury sector. This fixed-term contract role focuses on personalizing client experiences, executing engagement strategies, and supporting the brand's client-centric objectives.
Richemont Client Engagement Manager (Fixed-Term) in Paris—drive luxury client relationships and omnichannel experiences.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to drive sales performance and deliver exceptional customer experiences on the retail floor. The successful candidate will maintain strong leadership presence, embody Coach brand values, and lead the implementation of company initiatives while managing store operations. This role requires establishing team trust, monitoring sales metrics, executing strategic initiatives to meet KPIs, and providing mentorship to build long-term customer relationships.
Coach Lead Supervisor role in Pittsburgh, PA—retail leadership managing sales, team development, and customer experience for competitive compensation.
Sephora
Assistant Store Manager
Sephora seeks an Assistant Store Manager to serve as the operational and inspirational backbone of a high-volume Palm Springs retail location. The role encompasses store operations support, team leadership and development, talent recruitment, and client experience elevation—all while maintaining visual standards and driving sales profitability in a fast-paced, luxury beauty retail environment. The successful candidate will demonstrate proven retail leadership experience, exceptional communication skills, and a passion for developing high-performing teams within an inclusive, beauty-focused community.
Sephora hiring Assistant Store Manager in Palm Springs, CA. Lead store operations, inspire teams, and elevate client experiences. $70,304–$81,050/year.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to maintain a strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences. The successful candidate will embody Coach values as a Brand Ambassador, lead the implementation of company initiatives, and foster a collaborative, inclusive team environment while managing store operations and driving business results through data-driven strategies and individualized team development.
Coach Lead Supervisor in The Woodlands, Texas. Full-time retail leadership role managing sales floor, team development, and customer experience. $16.00–$24.75/hr.
Saks Global
Customer Experience Manager
This Customer Experience Manager position is based in New York, Florida, and offers the opportunity to lead a dynamic customer service team within a luxury environment. The successful candidate will develop and execute customer experience strategies, oversee service operations, and drive continuous improvement in guest satisfaction and operational efficiency.
Customer Experience Manager role in New York, FL. Lead guest relations and service excellence initiatives.
Chanel
Retail Service Program Manager
Chanel seeks a seasoned Retail Service Program Manager to lead the development and execution of service excellence initiatives across retail locations in Shanghai. This role oversees the implementation of brand service standards, manages team training and development, and drives continuous improvement through performance analysis and guest feedback integration. The successful candidate will combine strategic vision with operational expertise to elevate guest experience and align local operations with Chanel's global service philosophy.
Chanel Retail Service Program Manager in Shanghai — oversee luxury retail service excellence and guest experience programs.
Qeelin
Store Manager
Qeelin seeks an experienced Store Manager to oversee boutique operations and drive sales performance across all channels in Shanghai. The successful candidate will lead a sales team, cultivate high-value client relationships, execute visual merchandising standards, and ensure exceptional customer experiences while managing inventory, staff development, and daily operational excellence.
Qeelin Store Manager position in Shanghai overseeing boutique operations, sales performance, and team leadership in luxury jewelry retail.
Puig
CRM Manager
This role focuses on managing customer relationship management strategies and initiatives for Dr. Barbara Sturm, a luxury skincare and cosmetics brand. The CRM Manager will develop and execute comprehensive CRM programs to enhance client engagement, retention, and lifetime value across all touchpoints.
Dr. Barbara Sturm seeks an experienced CRM Manager to lead customer relationship strategy and drive engagement initiatives in luxury skincare.