Customer Experience Manager Luxury Jobs
There are 16 customer experience manager luxury positions currently open.
Sephora
Sales Manager
Sephora seeks an experienced Sales Manager to lead a sales axis (Fragrance, Skincare, Makeup, Checkout, or Operations) at the Mulhouse store. The successful candidate will organize and plan team activity, drive commercial growth through established levers and human development initiatives, and motivate Sales Advisors to achieve objectives whilst delivering exceptional customer experiences. The role requires deep product knowledge and expertise in sharing this knowledge across the team to address commercial challenges.
Sephora Sales Manager position in Mulhouse, France — lead a sales axis and motivate retail team to drive beauty sales growth.
Kendo
Store Manager
Lip Lab, a creative beauty destination specializing in custom cosmetics and personalized self-expression, seeks a Store Manager to oversee day-to-day operations in Nashville. The role combines operational excellence with hands-on team leadership, requiring the successful candidate to drive sales performance, maintain rigorous manufacturing and hygiene standards, and cultivate an inclusive, vibrant store culture that resonates with both guests and employees.
Lip Lab Store Manager, Nashville TN. Lead retail operations, team, and drive sales for a creative beauty brand. Full-time, $68K–$75K annually.
Richemont
Client Service Manager
Richemont seeks an experienced Client Service Manager to lead and oversee the client service function, ensuring exceptional customer experience across the organization's luxury portfolio. This leadership role encompasses team management, process optimization, and strategic oversight of client relations and support operations.
Richemont seeks a Client Service Manager in Paris to lead customer service teams and enhance luxury client experiences.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to establish strong leadership on the sales floor, achieve sales targets, and deliver exceptional customer experiences. The successful candidate will embody Coach values, drive team performance through compelling development strategies, and foster an inclusive, collaborative store culture. This role requires proficiency in sales analytics, clienteling methodology, and operational excellence across a competitive retail environment.
Coach Lead Supervisor role in Allen, Texas—retail management position driving sales performance and customer excellence.
Sephora
Sales Manager
This alternance (apprenticeship) programme offers a pathway to a Sales Manager position at Sephora, combining in-store training at a selective distribution beauty retailer with a professional management certification validated by the French Ministry of Labour. Candidates holding a Baccalauréat +2 will develop comprehensive expertise in cosmetics and fragrance retail, team leadership, and luxury customer experience while earning a recognized professional qualification in beauty and fashion management.
Sephora, Villeneuve la Garenne: Sales Manager alternance programme combining professional management certification with retail training.
Richemont
CRC Manager
The CRC Manager will oversee Richemont's Customer Relations Centre in Amsterdam, leading a team to deliver exceptional client service, manage escalations and optimise CRM-driven processes. The role requires operational rigour, cross-functional collaboration and a focus on KPIs and continuous improvement.
Richemont in Amsterdam seeks a CRC Manager to lead customer relations operations and drive service excellence across the group's maisons.
Sephora
Customer Experience Support Manager
Sephora seeks a Customer Experience Support Manager based in Manila to lead a regional support team across Southeast Asia and Australia/NZ. Reporting to the Head of Customer Experience, the role owns quality, training, knowledgebase governance, vendor partnerships and analytics to drive KPI performance. The position works rotating 9‑hour shifts (coverage 06:00–00:00), weekend/holiday availability and operates in a hybrid working mode.
Sephora Manila is hiring a Customer Experience Support Manager to lead regional CX and BPO operations from Manila.
Galeries Lafayette
Customer Relations Manager
Customer Relations Manager based at Lyon Part‑Dieu responsible for leading client service and after‑sales operations, coaching the service team, resolving escalations and driving CRM‑led clienteling to protect and grow the brand’s client base.
Confidential luxury brand — Customer Relations Manager in Lyon Part‑Dieu. Lead client service, CRM and after‑sales for a premium retail house.
Audemars Piguet
Customer Service Excellence Manager
The Customer Service Excellence Manager will lead omnichannel quality and VOC programmes, coach front-line teams, and partner with retail and digital stakeholders to elevate client experience for a leading luxury brand in Shanghai.
Leading luxury brand — CS Excellence Manager in Shanghai. Drive omnichannel customer service quality and CX programmes for a high-end fashion house.
Hermès
Client Experience Manager
Hermès is hiring a Client Experience Manager for a full‑time fixed‑term position at the Cannes boutique. The role leads in‑store client service and clienteling, coaches the sales team, handles VIP protocols and organises pre/during/post event follow-up. Fluent English and a minimum of three years' customer-facing experience are required.
Hermès — Client Experience Manager (Contract) in Cannes: lead client service, team coaching and clienteling for Hermès Cannes.
Chanel
Customer Experience (CX) Manager
Chanel seeks a Customer Experience Manager in Seoul to define and deliver omnichannel client experience initiatives across boutiques and digital touchpoints. The role requires leading clienteling programs, VoC measurement, cross‑functional projects and frontline training to drive satisfaction and commercial performance.
Chanel Seoul is hiring a CX Manager to lead omnichannel client experience and clienteling across boutiques and digital channels in Seoul.
Delvaux
Client and Events Manager
Delvaux seeks a Client and Events Manager in Brussels to drive client engagement and manage luxury events. This role requires expertise in client relations and event planning within the luxury sector.
Join Delvaux in Brussels as a Client and Events Manager, enhancing client relations and managing luxury events. Apply now for this prestigious role.