Customer Experience Manager Luxury Jobs
There are 23 customer experience manager luxury positions currently open.
Sephora
Customer Experience Manager
Sephora seeks a Customer Experience Manager (12–18 months contract) to oversee the success of the sales floor at the St. Bruno location. Reporting to the Store Director, this interim leadership role supervises a team of team leaders, beauty advisors, and consultants, with direct responsibility for training, performance management, and customer satisfaction. The position combines team development, customer feedback response, visual merchandising compliance, and brand partner collaboration to drive store performance and exceed business objectives.
Sephora Customer Experience Manager, interim contract (12–18 months) in St. Bruno, Quebec. Lead team and drive store performance.
Sephora
Store Manager
Sephora seeks a Store Manager to lead all daily operations and deliver an elevated client experience at its Cedar Hill location. The successful candidate will inspire and develop a high-performing team, recruit and onboard exceptional talent, drive sales and profitability in a dynamic high-volume environment, and champion continuous learning and operational excellence across the store.
Store Manager at Sephora Cedar Hill, Texas — lead retail operations, inspire teams, and drive client experience in a dynamic beauty retail environment.
Richemont
Customer Relations Senior Staff
Richemont seeks an experienced Customer Relations Senior Staff member to lead client relationship management initiatives in Tokyo. This role encompasses oversight of clienteling strategies, supervision of customer relations personnel, and delivery of premium service experiences aligned with luxury sector standards. The position requires strong leadership capabilities, multilingual proficiency, and a demonstrated commitment to fostering long-term client loyalty.
Richemont is recruiting a Customer Relations Senior Staff member in Tokyo to lead client engagement and retention strategies within the luxury sector.
Sephora
Customer Experience Manager
Sephora UK seeks an experienced Customer Experience Manager to lead store operations and craft an omni-immersive beauty retail environment. This permanent, full-time role encompasses strategic oversight of customer journeys, team leadership, service excellence, and commercial performance across one of the brand's key UK locations. The successful candidate will develop and execute experiential initiatives, drive customer engagement through personalized interactions and beauty services, and foster a high-performing retail team within a fast-growing luxury beauty environment.
Customer Experience Manager at Sephora UK, London. Lead store operations and craft immersive beauty retail experiences in this permanent, full-time role.
Christian Dior
Client Service Manager
Parfums Christian Dior seeks a Client Service Manager to lead customer experience strategy and operational excellence across international markets. This fixed-term contract role is based in Neuilly-sur-Seine and requires a minimum of 5 years' experience managing client service centers at global scale. The position encompasses customer journey design, process optimization, AI transformation support, service quality management, knowledge management, and team development across multicultural teams and cross-functional partnerships.
Parfums Christian Dior seeks Client Service Manager in Neuilly-sur-Seine for 5-month fixed-term contract managing customer experience and operational excellence.
Guerlain
Boutique Manager
Guerlain seeks an experienced Boutique Manager to lead its exclusive Stuttgart boutique and drive exceptional retail performance. The role encompasses team leadership, strategic sales execution, customer relationship development, and brand representation in the luxury cosmetics sector, with responsibility for KPI achievement and premium service standards across the 40,000-plus SKU beauty portfolio.
Guerlain Stuttgart – Boutique Manager (m/w/d), full-time permanent retail leadership role in luxury beauty.
Celine
CRM Manager
CELINE, a prestigious French luxury leather goods and couture house, seeks a CRM Manager to lead customer relationship management initiatives across North America. The role encompasses CRM campaign management, client analytics, database quality oversight, and cross-functional collaboration to strengthen client relationships and elevate customer experience. This position offers the opportunity to deepen expertise in luxury client behavior, omnichannel CRM strategy, and customer-centric decision-making within an iconic fashion house.
CELINE CRM Manager position in New York. Lead luxury customer relationship management strategies and analytics across North America; $105,000–$120,000 annually.
Sephora
Customer Experience Manager
Sephora is hiring a Customer Experience Manager to lead the sales floor operations at the Montreal Ste. Catherine Street location. This full-time, permanent role reports directly to the Store Director and focuses on staff development, customer satisfaction, event management, and visual merchandising. The successful candidate will oversee a team of team leads, floor associates, and beauty advisors, ensuring alignment with Sephora's sales model and company objectives. Compensation ranges from CAD $54,800 to $68,500 annually, plus performance bonuses and comprehensive benefits.
Sephora seeks an experienced Customer Experience Manager in Montreal to lead store operations, train teams, and drive customer satisfaction in a dynamic retail environment.
Richemont
Client Engagement Manager
Richemont seeks a Client Engagement Manager to drive meaningful interactions with high-net-worth clientele and cultivate long-term relationships within the luxury sector. This fixed-term contract role focuses on personalizing client experiences, executing engagement strategies, and supporting the brand's client-centric objectives.
Richemont Client Engagement Manager (Fixed-Term) in Paris—drive luxury client relationships and omnichannel experiences.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to drive sales performance and deliver exceptional customer experiences on the retail floor. The successful candidate will maintain strong leadership presence, embody Coach brand values, and lead the implementation of company initiatives while managing store operations. This role requires establishing team trust, monitoring sales metrics, executing strategic initiatives to meet KPIs, and providing mentorship to build long-term customer relationships.
Coach Lead Supervisor role in Pittsburgh, PA—retail leadership managing sales, team development, and customer experience for competitive compensation.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to maintain a strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences. The successful candidate will embody Coach values as a Brand Ambassador, lead the implementation of company initiatives, and foster a collaborative, inclusive team environment while managing store operations and driving business results through data-driven strategies and individualized team development.
Coach Lead Supervisor in The Woodlands, Texas. Full-time retail leadership role managing sales floor, team development, and customer experience. $16.00–$24.75/hr.
Saks Global
Customer Experience Manager
This Customer Experience Manager position is based in New York, Florida, and offers the opportunity to lead a dynamic customer service team within a luxury environment. The successful candidate will develop and execute customer experience strategies, oversee service operations, and drive continuous improvement in guest satisfaction and operational efficiency.
Customer Experience Manager role in New York, FL. Lead guest relations and service excellence initiatives.