Customer Experience Manager Luxury Jobs
There are 22 customer experience manager luxury positions currently open.
Saks Global
Customer Experience Manager
This Customer Experience Manager position is based in New York, Florida, and offers the opportunity to lead a dynamic customer service team within a luxury environment. The successful candidate will develop and execute customer experience strategies, oversee service operations, and drive continuous improvement in guest satisfaction and operational efficiency.
Customer Experience Manager role in New York, FL. Lead guest relations and service excellence initiatives.
Chanel
Retail Service Program Manager
Chanel seeks a seasoned Retail Service Program Manager to lead the development and execution of service excellence initiatives across retail locations in Shanghai. This role oversees the implementation of brand service standards, manages team training and development, and drives continuous improvement through performance analysis and guest feedback integration. The successful candidate will combine strategic vision with operational expertise to elevate guest experience and align local operations with Chanel's global service philosophy.
Chanel Retail Service Program Manager in Shanghai — oversee luxury retail service excellence and guest experience programs.
Michael Kors
Sales Supervisor
Michael Kors seeks a Sales Supervisor to lead store operations and drive sales results through strategic leadership and exceptional customer engagement. The role encompasses opening and closing responsibilities, team coaching in styling techniques, and fostering lasting client relationships while maintaining the highest service standards in a dynamic retail environment.
Michael Kors Sales Supervisor role in Toronto, Canada. Lead retail team and drive sales with customer engagement focus.
Qeelin
Store Manager
Qeelin seeks an experienced Store Manager to oversee boutique operations and drive sales performance across all channels in Shanghai. The successful candidate will lead a sales team, cultivate high-value client relationships, execute visual merchandising standards, and ensure exceptional customer experiences while managing inventory, staff development, and daily operational excellence.
Qeelin Store Manager position in Shanghai overseeing boutique operations, sales performance, and team leadership in luxury jewelry retail.
Puig
CRM Manager
This role focuses on managing customer relationship management strategies and initiatives for Dr. Barbara Sturm, a luxury skincare and cosmetics brand. The CRM Manager will develop and execute comprehensive CRM programs to enhance client engagement, retention, and lifetime value across all touchpoints.
Dr. Barbara Sturm seeks an experienced CRM Manager to lead customer relationship strategy and drive engagement initiatives in luxury skincare.
Coach
Store Manager
Coach seeks a Store Manager to lead retail operations and drive sales performance at its Phoenix location. The role demands a strategic retail leader who maintains a strong sales floor presence, embodies Coach brand values, and develops high-performing teams through mentorship, performance management, and inclusive culture-building. The successful candidate will balance tactical execution of company initiatives with forward-planned strategies to exceed store KPIs, implement customereling initiatives, and ensure operational compliance.
Coach Store Manager role in Phoenix, Arizona. Lead retail operations, drive sales, and develop teams in luxury fashion retail.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to drive sales performance and deliver exceptional customer experiences on the retail floor. This role requires maintaining strong leadership presence, embodying Coach brand values, and implementing company initiatives while managing store operations. The successful candidate will establish team trust, analyze sales data to enhance performance, develop staff capabilities, and foster an inclusive, customer-centric culture that prioritizes long-term client relationships and business goals.
Coach Lead Supervisor in West Hartford, Connecticut — Drive sales and lead retail teams in luxury fashion retail. Full-time role with competitive pay and benefits.
Sephora
Sales Manager
Sephora seeks an experienced Sales Manager to lead a sales axis (Fragrance, Skincare, Makeup, Checkout, or Operations) at the Mulhouse store. The successful candidate will organize and plan team activity, drive commercial growth through established levers and human development initiatives, and motivate Sales Advisors to achieve objectives whilst delivering exceptional customer experiences. The role requires deep product knowledge and expertise in sharing this knowledge across the team to address commercial challenges.
Sephora Sales Manager position in Mulhouse, France — lead a sales axis and motivate retail team to drive beauty sales growth.
Kendo
Store Manager
Lip Lab, a creative beauty destination specializing in custom cosmetics and personalized self-expression, seeks a Store Manager to oversee day-to-day operations in Nashville. The role combines operational excellence with hands-on team leadership, requiring the successful candidate to drive sales performance, maintain rigorous manufacturing and hygiene standards, and cultivate an inclusive, vibrant store culture that resonates with both guests and employees.
Lip Lab Store Manager, Nashville TN. Lead retail operations, team, and drive sales for a creative beauty brand. Full-time, $68K–$75K annually.
Richemont
Client Service Manager
Richemont seeks an experienced Client Service Manager to lead and oversee the client service function, ensuring exceptional customer experience across the organization's luxury portfolio. This leadership role encompasses team management, process optimization, and strategic oversight of client relations and support operations.
Richemont seeks a Client Service Manager in Paris to lead customer service teams and enhance luxury client experiences.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to establish strong leadership on the sales floor, achieve sales targets, and deliver exceptional customer experiences. The successful candidate will embody Coach values, drive team performance through compelling development strategies, and foster an inclusive, collaborative store culture. This role requires proficiency in sales analytics, clienteling methodology, and operational excellence across a competitive retail environment.
Coach Lead Supervisor role in Allen, Texas—retail management position driving sales performance and customer excellence.
Sephora
Sales Manager
This alternance (apprenticeship) programme offers a pathway to a Sales Manager position at Sephora, combining in-store training at a selective distribution beauty retailer with a professional management certification validated by the French Ministry of Labour. Candidates holding a Baccalauréat +2 will develop comprehensive expertise in cosmetics and fragrance retail, team leadership, and luxury customer experience while earning a recognized professional qualification in beauty and fashion management.
Sephora, Villeneuve la Garenne: Sales Manager alternance programme combining professional management certification with retail training.