Customer Experience Lead Luxury Jobs
There are 8 customer experience lead luxury positions currently open.
Burberry
Service Lead
Burberry seeks a Service Lead to provide daily floor supervision of its sales team at the Westfield Topanga location, driving sales performance and customer experience excellence. The position requires mentoring associates in selling skills, managing customer flow, resolving escalations, and ensuring consistent brand service delivery through real-time coaching and feedback. The role reports operationally to store management and requires 1–2 years of prior supervisory experience in retail sales.
Burberry Service Lead at Westfield Topanga, Canoga Park—supervise sales associates, deliver coaching, and drive the Burberry Experience in retail. $23.75–$25.75/hr.
Saks Global
Customer Experience Lead
This leadership role oversees customer experience delivery and team performance at a luxury retail location in Palm Beach. The successful candidate will develop service strategies, mentor staff, and ensure consistent brand representation across all customer interactions.
Customer Experience Lead at luxury retail in Palm Beach, FL. Lead teams and drive service excellence.
Hermès
In-Store Customer Experience Manager
Hermès seeks an In-Store Customer Experience Manager to lead the delivery of an exceptional and bespoke client journey at the Milan boutique. The Manager will oversee customer experience strategy, supervise both Welcome and Sales teams, and ensure every touchpoint reflects the Maison's commitment to excellence and hospitality. This leadership role combines strategic clienteling, operational excellence, and people management to foster a customer-centric culture aligned with Hermès values.
In-Store Customer Experience Manager at Hermès Milano boutique. Lead luxury retail customer experience and team.
Saks Global
Brand Experience Manager
The Brand Experience Manager develops and executes strategies to enhance customer engagement and brand perception across all luxury retail touchpoints. This role partners with retail operations, marketing, and creative teams to deliver cohesive brand experiences that drive customer loyalty and elevate the brand narrative in the marketplace.
Brand Experience Manager in Short Hills, NJ. Manage brand experience initiatives and customer engagement strategies for a luxury retailer.
Saks OFF 5TH
Customer Experience Lead
Saks OFF 5TH is hiring a Customer Experience Lead in Garden City, NY to supervise cashiering and front‑of‑house operations, coach selling associates using Connected Coaching, maintain merchandising standards and drive loyalty enrollments including SaksFirst. The role requires supervisory retail experience and flexible availability for peak hours.
Saks OFF 5TH in Garden City, NY seeks a Customer Experience Lead to supervise front‑of‑house operations and drive sales and client service.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to provide visible retail leadership at the Woodfield (Schaumburg, IL) store, driving sales performance, coaching the team, executing company initiatives and delivering exceptional customer experiences. The role includes recruiting, KPI analysis, clienteling and occasional physical store duties.
Coach is hiring a Lead Supervisor in Schaumburg, IL (Woodfield) to lead sales, coaching and clienteling for the store.
Swatch
Customer Care Team Lead (Corporate)
Swatch Group seeks a Customer Care Team Lead to manage corporate after-sales support in Miami. The role directs a small team, owns escalations, monitors KPIs and drives process improvements across CRM and service operations.
Swatch — Miami, FL — Customer Care Team Lead (Corporate). Lead corporate customer service for Swatch Group in Miami.
Chanel
Experience Lead
The Experience Lead will define and deliver omnichannel customer journeys for Chanel in Seoul, leading cross‑functional initiatives that connect retail, digital and clienteling to enhance engagement and commercial performance while preserving brand standards.
Chanel in Seoul seeks an Experience Lead to own omnichannel customer journeys and elevate client interactions across retail and digital channels.