Customer Experience Lead Luxury Jobs
There are 8 customer experience lead luxury positions currently open.
Burberry
Service Lead
Burberry seeks a Service Lead to provide daily floor supervision of the sales team, ensuring exceptional customer experiences while driving sales goal attainment. This role involves delivering real-time performance coaching to associates and maintaining the Burberry Experience standard across all client interactions on the selling floor.
Burberry Service Lead in Las Vegas, Nevada. Supervise sales team, drive customer experiences and achieve retail KPIs in luxury retail environment.
Sephora
Sales and Service Leader
This Sales and Service Leader role at Sephora's Coral Gables location offers the opportunity to lead a high-performing beauty retail team while elevating client experiences. The position combines hands-on team coaching, sales performance management, and daily store operations, with compensation ranging from $24.00 to $27.50 per hour for a full-time role (30–40 hours weekly).
Sephora Sales and Service Leader position at FL-Merrick Park, Coral Gables. Lead retail team, drive sales, and inspire exceptional client service. $24–$27.50/hr, full-time.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to drive sales performance and deliver exceptional customer experiences while maintaining a strong leadership presence on the sales floor. This role requires embodying Coach brand values, implementing company initiatives, and leading the store's operational strategy. The Lead Supervisor will recruit and develop team members, monitor sales metrics, and foster an inclusive, collaborative culture that prioritizes customer satisfaction and business results.
Lead Supervisor role at Coach in Alpine, California. Manage retail operations, build teams, and drive sales performance—$16–$24.75/hr.
Coach
Lead Supervisor
Coach, a globally recognized fashion house, seeks a Lead Supervisor to establish a strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences. This role involves leading store operations, developing high-performing teams, implementing company initiatives, and fostering an inclusive, collaborative culture while maintaining accountability to business goals and KPIs.
Lead Supervisor position at Coach in Lake Grove, NY. Full-time retail leadership role managing sales, customer experience, and team performance. $17.00–$27.75/hour.
Swatch
Sales Lead
The Swatch Group seeks an experienced Sales Lead to manage retail operations and lead a dynamic sales team at its Yorkdale Shopping Centre location in Toronto. This full-time position combines strategic sales oversight with hands-on customer engagement, requiring a seasoned retail professional who can drive performance while maintaining Swatch's trademark blend of innovative design, fashion-forward aesthetics, and cutting-edge technology experiences.
Swatch seeks a Full-Time Sales Lead for Yorkdale Shopping Centre in Toronto to drive retail excellence and team performance.
Saks OFF 5TH
Customer Experience Lead
Saks OFF 5TH is hiring a Customer Experience Lead in Garden City, NY to supervise cashiering and front‑of‑house operations, coach selling associates using Connected Coaching, maintain merchandising standards and drive loyalty enrollments including SaksFirst. The role requires supervisory retail experience and flexible availability for peak hours.
Saks OFF 5TH in Garden City, NY seeks a Customer Experience Lead to supervise front‑of‑house operations and drive sales and client service.
Montblanc
Head of Customer Service Europe
Montblanc seeks a dynamic leader to oversee Customer Service Europe at its Hamburg headquarters, managing a team of approximately 30 FTEs across logistics, administration, watchmaking, and technical departments. The Head of Customer Service Europe will drive operational excellence and end-to-end performance optimization while managing cross-functional processes between service operations, logistics, and internal stakeholders across international markets. This role combines strategic leadership with hands-on oversight of continuous improvement initiatives and system implementation.
Montblanc Hamburg: Head of Customer Service Europe managing 30+ FTEs across logistics and technical operations, driving service excellence and continuous improvement.
Swatch
Customer Care Team Lead (Corporate)
Swatch Group seeks a Customer Care Team Lead to manage corporate after-sales support in Miami. The role directs a small team, owns escalations, monitors KPIs and drives process improvements across CRM and service operations.
Swatch — Miami, FL — Customer Care Team Lead (Corporate). Lead corporate customer service for Swatch Group in Miami.