Customer Experience Lead Luxury Jobs
There are 8 customer experience lead luxury positions currently open.
Burberry
Service Lead
Burberry seeks an experienced Service Lead to inspire and guide a dynamic sales team in delivering the brand's iconic experience. This leadership role encompasses floor operations oversight, real-time coaching, and performance management to achieve sales targets and KPIs. The successful candidate will cultivate a culture of excellence, mentor sales associates to master client engagement techniques, and ensure every customer interaction embodies Burberry's values of creativity, heritage, and exceptional service.
Burberry Service Lead position in Chicago, Illinois. Lead sales team and deliver iconic brand experience. Full-time retail leadership role.
Swatch
Sales Lead
The Swatch Group seeks an experienced Sales Lead to manage retail operations and lead a dynamic sales team at its Yorkdale Shopping Centre location in Toronto. This full-time position combines strategic sales oversight with hands-on customer engagement, requiring a seasoned retail professional who can drive performance while maintaining Swatch's trademark blend of innovative design, fashion-forward aesthetics, and cutting-edge technology experiences.
Swatch seeks a Full-Time Sales Lead for Yorkdale Shopping Centre in Toronto to drive retail excellence and team performance.
Coach
Lead Supervisor II
Lead Supervisor II at Coach in Murray, Utah is a supervisory retail leadership role responsible for maintaining a strong sales floor presence to achieve targets and deliver exceptional customer experiences. The position involves implementing brand initiatives, managing team performance through coaching and development, and fostering a collaborative, inclusive culture while driving sales results and store KPIs. The role requires 1+ years of equivalent retail supervisory experience and includes responsibilities for recruiting, training, performance evaluation, and HR support.
Coach Lead Supervisor II in Murray, Utah: retail leadership role managing sales floor operations, team performance, and customer experiences.
Saks Global
Brand Experience Manager
The Brand Experience Manager develops and executes strategies to enhance customer engagement and brand perception across all luxury retail touchpoints. This role partners with retail operations, marketing, and creative teams to deliver cohesive brand experiences that drive customer loyalty and elevate the brand narrative in the marketplace.
Brand Experience Manager in Short Hills, NJ. Manage brand experience initiatives and customer engagement strategies for a luxury retailer.
Saks OFF 5TH
Customer Experience Lead
Saks OFF 5TH is hiring a Customer Experience Lead in Garden City, NY to supervise cashiering and front‑of‑house operations, coach selling associates using Connected Coaching, maintain merchandising standards and drive loyalty enrollments including SaksFirst. The role requires supervisory retail experience and flexible availability for peak hours.
Saks OFF 5TH in Garden City, NY seeks a Customer Experience Lead to supervise front‑of‑house operations and drive sales and client service.
Coach
Lead Supervisor
Coach seeks a Lead Supervisor to provide visible retail leadership at the Woodfield (Schaumburg, IL) store, driving sales performance, coaching the team, executing company initiatives and delivering exceptional customer experiences. The role includes recruiting, KPI analysis, clienteling and occasional physical store duties.
Coach is hiring a Lead Supervisor in Schaumburg, IL (Woodfield) to lead sales, coaching and clienteling for the store.
Swatch
Customer Care Team Lead (Corporate)
Swatch Group seeks a Customer Care Team Lead to manage corporate after-sales support in Miami. The role directs a small team, owns escalations, monitors KPIs and drives process improvements across CRM and service operations.
Swatch — Miami, FL — Customer Care Team Lead (Corporate). Lead corporate customer service for Swatch Group in Miami.
Chanel
Experience Lead
The Experience Lead will define and deliver omnichannel customer journeys for Chanel in Seoul, leading cross‑functional initiatives that connect retail, digital and clienteling to enhance engagement and commercial performance while preserving brand standards.
Chanel in Seoul seeks an Experience Lead to own omnichannel customer journeys and elevate client interactions across retail and digital channels.