Customer Experience Coordinator Luxury Jobs
There are 8 customer experience coordinator luxury positions currently open.
Richemont
Retail Experience Associate
Richemont seeks a part-time working student (20 hours/week) to support the boutique team at its Hamburg location for an initial 6-month fixed-term contract with potential extension. The role encompasses welcoming customers as a first point of contact, managing guest communications during wait times, handling appointment scheduling via digital platforms, capturing customer contact information, and providing sales support to boutique staff.
Richemont seeks part-time working student (20 hrs/week) for 6-month retail support role at Hamburg Cartier boutique, bilingual German/English required.
Van Cleef & Arpels
Customer Service Intern
Van Cleef & Arpels, a prestigious high jewelry maison with exceptional heritage, seeks a six-month full-time intern to join its Customer Service Department in Geneva. The candidate will support the Service Manager and three Project Leads in daily operations, coordinating customer experience improvements across global regions (US, Asia, Europe, Japan, Middle East). Responsibilities include content creation, data analysis, digital solution enhancement in collaboration with internal and external teams, meeting coordination, and promotion of customer service initiatives within the maison community.
Van Cleef & Arpels seeks a Customer Service Intern in Geneva for a 6-month full-time internship starting January 2027. English fluency and international commerce experience required.
Sephora
Omni Retail Services & Experience Executive
Sephora UK seeks an Omni Retail Services & Experience Executive to support the delivery of customer experience, service, digital, and engagement strategy across the retail estate. This role coordinates key programmes including the Mystery Shop and Quiet Hours initiatives, analyses performance data, supports retail projects, and drives digital adoption across stores. The successful candidate will enhance the customer journey, manage redeemable services, and report on service KPIs, customer satisfaction, and commercial impact.
Sephora UK is hiring an Omni Retail Services & Experience Executive in London to coordinate customer experience, service, and digital strategy across stores.
Richemont
Client Relations Center Ambassador
Richemont seeks a Client Relations Center Ambassador to deliver exceptional multichannel customer service and drive phone sales revenue for its luxury jewelry, watches, and high-end accessories portfolio. The role combines inbound and outbound customer interaction, phone sales execution, and e-commerce collaboration to achieve revenue targets and maintain high customer satisfaction. The Ambassador will engage clients across phone, email, chat, and web platforms while fostering brand advocacy and promoting the heritage and craftsmanship of Richemont's Houses.
Richemont Client Relations Center Ambassador in Seoul—luxury customer service and phone sales role. Full-time, Bachelor's required.
Chanel
Assistant Marketing Retail & Customer Experience
Integrated into Chanel's Fashion Marketing Europe team, this role contributes to diverse projects centred on customer experience to ensure exceptional service levels across all boutiques and Maison contact points. The successful candidate will pilot service measurement programmes (mystery shopping, voice of customer), manage external agency partnerships, oversee telephone prospect coordination with stores, and develop customer journey initiatives while preparing strategic presentations for marketing leadership.
Chanel Assistant Marketing Retail & Customer Experience internship in Paris—drive luxury retail strategy and customer journey excellence across Europe.
LVMH
Customer Experience Coordinator
LVMH Beauty Korea seeks a Customer Experience Coordinator to manage and support customer interactions across omni-channel distribution platforms including Department Stores, Brand.com, and E-concession sites. The role emphasizes professional phone support capabilities while ensuring seamless resolution across email, Kakao Talk, and digital channels. The successful candidate will collaborate with the CX Specialist and Senior Leadership to optimize customer operations, resolve complex issues, and compile actionable insights for senior management.
LVMH Beauty Korea Customer Experience Coordinator in Seoul—manage omni-channel support with phone, email, and digital platforms.
Hermès
Service Executive
A Service Executive delivers exceptional customer experience on the retail floor through professional greeting, needs assessment, and queue management. The role encompasses appointment coordination, VIP recognition, and seamless handoff to sales associates, ensuring every customer is acknowledged and served promptly while supporting general store operations and cashier duties as needed.
Service Executive position in Hong Kong SAR retail environment managing customer flow, appointments, and VIP service with fluent trilingual capabilities.
Bottega Veneta
Global Omnichannel & Customer Experience Specialist
Bottega Veneta is recruiting a Global Omnichannel & Customer Experience Specialist for its Milan headquarters to lead cross-functional initiatives bridging digital and physical retail environments. The successful candidate will coordinate with ecommerce, retail operations, technology teams, and customer care to oversee omnichannel performance, deliver strategic projects, and enhance customer experience across all touchpoints. This role requires a sophisticated understanding of luxury fashion retail dynamics and proven ability to manage complex, multi-regional initiatives in a fast-paced environment.
Bottega Veneta seeks Global Omnichannel & Customer Experience Specialist in Milan to drive digital-retail integration and enhance customer experience across all channels.