Customer Engagement Manager Luxury Jobs
There are 6 customer engagement manager luxury positions currently open.
Sephora
Assistant Manager, Loyalty Marketing
Sephora seeks an Assistant Manager, Loyalty Marketing to drive regional loyalty program performance across Southeast Asia and Oceania through strategic campaign planning, execution, and optimization. The role encompasses member recruitment, retention, and lifecycle growth initiatives across 8 markets, requiring strong campaign management expertise paired with customer lifecycle marketing acumen and cross-functional collaboration. This hybrid position reports to the regional team and requires oversight of loyalty mechanics, stakeholder coordination, and performance analytics to ensure commercially impactful member experiences.
Sephora Asia Pacific seeks Assistant Manager, Loyalty Marketing in Singapore—drive loyalty campaigns and member engagement across 8 Southeast Asian and Oceania markets (hybrid role).
Kendo
Associate Manager, CRM
Kendo Holdings, Inc., the LVMH-owned beauty brand developer and wholesaler, seeks an Associate Manager, CRM to drive revenue and engagement across Email, SMS, and in-app CRM channels. Reporting to the Director of CRM, this role owns end-to-end campaign strategy, execution, and performance optimization across tentpoles, promotions, launches, and TikTok Shop CRM, ensuring seamless alignment with Marketing, Digital, and E-commerce priorities. The successful candidate will combine operational excellence with strategic thinking, leveraging data insights to enhance customer experience and campaign performance.
Kendo Holdings (LVMH) seeks Associate Manager, CRM in San Francisco to drive Email, SMS, and TikTok Shop CRM strategy and execution. $81,900–$102,400.
Puig
CRM & Clienteling Manager
Puig is seeking a strategic CRM & Clienteling Manager to lead customer relationship initiatives across its portfolio of prestige beauty and fragrance brands. The role encompasses the development and execution of comprehensive CRM strategies, management of clienteling platforms, and the translation of customer insights into targeted engagement programs. The ideal candidate will combine deep expertise in luxury retail customer dynamics with advanced technical proficiency in CRM systems and analytics platforms.
Puig seeks a CRM & Clienteling Manager in Germany to drive customer engagement strategy across its luxury portfolio brands.
Galeries Lafayette
CRM Project Manager
Galeries Lafayette seeks a CRM Project Manager for a four-month fixed-term contract to develop and execute the customer engagement strategy for the "Mes Galeries" loyalty programme. The role encompasses designing and implementing multi-channel campaigns (email, SMS, direct mail, push notifications, WhatsApp), managing creative briefs with the internal design studio, and optimizing customer lifecycle journeys in preparation for the 2027 loyalty charter refresh. The position requires hands-on campaign execution from targeting to performance analysis, coupled with mentorship responsibilities for a project coordinator and intern.
Galeries Lafayette is hiring a CRM Project Manager for a 4-month contract in Paris. Drive loyalty programme engagement and multi-channel campaigns. €42k–€47k annually.
Sephora
Customer Experience Manager
Sephora is hiring a Customer Experience Manager to lead the sales floor operations at the Montreal Ste. Catherine Street location. This full-time, permanent role reports directly to the Store Director and focuses on staff development, customer satisfaction, event management, and visual merchandising. The successful candidate will oversee a team of team leads, floor associates, and beauty advisors, ensuring alignment with Sephora's sales model and company objectives. Compensation ranges from CAD $54,800 to $68,500 annually, plus performance bonuses and comprehensive benefits.
Sephora seeks an experienced Customer Experience Manager in Montreal to lead store operations, train teams, and drive customer satisfaction in a dynamic retail environment.
Louis Vuitton
Client Manager
The Client Manager at Louis Vuitton in Nanchang is responsible for driving client engagement and team success, ensuring the delivery of the Louis Vuitton Promise. This role requires strong leadership and management skills, with a focus on client development and business growth.
Join Louis Vuitton in Nanchang as a Client Manager, driving client engagement and team success in a luxury retail environment.