Customer Engagement Manager Luxury Jobs
There are 12 customer engagement manager luxury positions currently open.
OTB Group
Digital CRM Project Manager
Maison Margiela seeks a strategic Digital CRM Project Manager to define, deploy, and optimize the global CRM digital ecosystem, encompassing marketing automation, customer journey orchestration, personalization, data activation, and omnichannel performance measurement across proprietary digital channels. The role encompasses the development of a comprehensive global CRM content strategy that translates commercial priorities, product storytelling, and customer insights into bespoke digital experiences consistent with the luxury positioning of Maison Margiela, whilst driving customer engagement, retention, and lifetime value in collaboration with Marketing, Communication, Merchandising, Ecommerce, Media, Analytics, and Technology teams.
Maison Margiela seeks a Digital CRM Project Manager in Paris to lead global CRM strategy, marketing automation and customer engagement initiatives for the luxury fashion house.
Moët Hennessy
Customer Marketing Manager, On-Premise
Moët Hennessy seeks a Customer Marketing Manager to develop and execute customer marketing strategies driving commercial value and brand desirability across on-premise channels in Hong Kong and Macau. Reporting to the Head of Customer Marketing, this role serves as the strategic bridge between Brand Marketing and Sales, translating brand vision into compelling consumer experiences across HORECA, bars, nightclubs, hotels, and casinos. The successful candidate will own end-to-end BTL activations, channel strategy, POSM management, and A&P budget accountability while driving regional best practices within the Asia-Pacific community.
Moët Hennessy Customer Marketing Manager, On-Premise role in Hong Kong & Macau. Drive brand activation across HORECA and luxury hospitality with 10+ years experience.
Audemars Piguet
CRM Manager
Audemars Piguet seeks a CRM Manager to oversee and drive the successful implementation of client relations management strategy across retail boutiques in Shanghai. The role ensures execution of client experience strategy aligned with company objectives, managing client engagement initiatives and fostering long-term relationships while reporting to the Retail Performance Manager.
Audemars Piguet CRM Manager position in Shanghai, overseeing client relations management strategy and retail client experience.
Sephora
Assistant Manager, Loyalty Marketing
Sephora seeks an Assistant Manager, Loyalty Marketing to drive regional loyalty program performance across Southeast Asia and Oceania through strategic campaign planning, execution, and optimization. The role encompasses member recruitment, retention, and lifecycle growth initiatives across 8 markets, requiring strong campaign management expertise paired with customer lifecycle marketing acumen and cross-functional collaboration. This hybrid position reports to the regional team and requires oversight of loyalty mechanics, stakeholder coordination, and performance analytics to ensure commercially impactful member experiences.
Sephora Asia Pacific seeks Assistant Manager, Loyalty Marketing in Singapore—drive loyalty campaigns and member engagement across 8 Southeast Asian and Oceania markets (hybrid role).
Kendo
Associate Manager, CRM
Kendo Holdings, Inc., the LVMH-owned beauty brand developer and wholesaler, seeks an Associate Manager, CRM to drive revenue and engagement across Email, SMS, and in-app CRM channels. Reporting to the Director of CRM, this role owns end-to-end campaign strategy, execution, and performance optimization across tentpoles, promotions, launches, and TikTok Shop CRM, ensuring seamless alignment with Marketing, Digital, and E-commerce priorities. The successful candidate will combine operational excellence with strategic thinking, leveraging data insights to enhance customer experience and campaign performance.
Kendo Holdings (LVMH) seeks Associate Manager, CRM in San Francisco to drive Email, SMS, and TikTok Shop CRM strategy and execution. $81,900–$102,400.
Watchfinder & Co.
CRO Manager
Watchfinder & Co., the premier pre-owned luxury watch specialist, seeks a CRO Manager to lead digital customer engagement and conversion optimization initiatives. This role involves developing and executing revenue-driving programs, managing A/B and multivariate testing roadmaps, and optimizing key customer touchpoints across the platform. The successful candidate will oversee a Senior CRO executive, manage a new content management system, analyze business KPIs, and collaborate with Product, Data, and Commercial teams to drive continuous optimization and improve customer journey performance.
Watchfinder seeks CRO Manager in West Malling, UK. Lead conversion optimization, manage testing programs, and drive revenue growth for premium pre-owned watches.
Puig
CRM & Clienteling Manager
Puig seeks an experienced CRM & Clienteling Manager to develop and execute customer relationship strategies for its prestige and niche brands across the DACH region. This role involves advancing CRM and clienteling initiatives across all customer touchpoints, leveraging data-driven insights to optimize customer journeys, and supporting retail teams in delivering exceptional customer experiences. The position collaborates closely with local and international stakeholders across retail, brand, commercial, and consumer engagement teams to implement best practices and drive business growth.
Puig seeks CRM & Clienteling Manager in Hamburg to develop customer strategies for prestige brands including Jean Paul Gaultier, Rabanne, and Carolina Herrera.
Galeries Lafayette
CRM Project Manager
Galeries Lafayette seeks a CRM Project Manager for a four-month fixed-term contract to develop and execute the customer engagement strategy for the "Mes Galeries" loyalty programme. The role encompasses designing and implementing multi-channel campaigns (email, SMS, direct mail, push notifications, WhatsApp), managing creative briefs with the internal design studio, and optimizing customer lifecycle journeys in preparation for the 2027 loyalty charter refresh. The position requires hands-on campaign execution from targeting to performance analysis, coupled with mentorship responsibilities for a project coordinator and intern.
Galeries Lafayette is hiring a CRM Project Manager for a 4-month contract in Paris. Drive loyalty programme engagement and multi-channel campaigns. €42k–€47k annually.
Sephora
Customer Experience Manager
Sephora is hiring a Customer Experience Manager to lead the sales floor operations at the Montreal Ste. Catherine Street location. This full-time, permanent role reports directly to the Store Director and focuses on staff development, customer satisfaction, event management, and visual merchandising. The successful candidate will oversee a team of team leads, floor associates, and beauty advisors, ensuring alignment with Sephora's sales model and company objectives. Compensation ranges from CAD $54,800 to $68,500 annually, plus performance bonuses and comprehensive benefits.
Sephora seeks an experienced Customer Experience Manager in Montreal to lead store operations, train teams, and drive customer satisfaction in a dynamic retail environment.
Richemont
CRM Manager
Reporting to the Image, Marketing & Communication Director, this CRM Manager will develop and oversee the global CRM strategy for Serapian, both online and offline, with a focus on building an omnichannel client journey and increasing engagement, loyalty and ROI. The role encompasses CRM platform management, omnichannel customer journey mapping, advanced segmentation, paid media campaigns, and budget coordination across retail, e-commerce and wholesale channels within a luxury maison environment.
Richemont seeks CRM Manager for Serapian in Milan to develop omnichannel CRM strategy, manage campaigns and drive customer engagement across retail, e-commerce and wholesale.
Alfred Dunhill
CRM Manager
Alfred Dunhill seeks an experienced CRM Manager to design and execute sophisticated client experience strategies aligned with the brand's aesthetic. The role combines data-driven insights with creative sensibility to drive client lifetime value, leading clienteling efforts across retail channels. Reporting during a critical growth phase, the successful candidate will redefine CRM frameworks, optimize data infrastructure, and provide strategic support to retail staff whilst deepening engagement with the brand's most valuable clientele.
CRM Manager at Alfred Dunhill Tokyo—lead luxury client experience strategy with Salesforce and Power BI expertise.
Richemont
Clienteling and CRM Manager
Chloé seeks a Clienteling and CRM Manager based in Tokyo to drive customer engagement strategy and loyalty across Japan. Reporting to the Retail Director, the successful candidate will design and execute customer relationship activities—encompassing email campaigns, VIP events, personalized client treatments, and loyalty programs—while managing customer data, collaborating with boutiques and headquarters, and ensuring compliance with personal information protection regulations. This role requires analytical rigor, creative strategic thinking, and proven experience in luxury fashion clienteling.
Chloé (Richemont) seeks a Clienteling and CRM Manager in Tokyo to lead customer engagement, loyalty programs, and data-driven relationship strategies across Japan.