Customer Care Specialist Luxury Jobs
There are 9 customer care specialist luxury positions currently open.
Le Bon Marché
Customer Service Advisor
Le Bon Marché seeks a full-time Customer Service Advisor on a fixed-term contract (CDD) from immediate start through 31 December 2026 to strengthen its after-sales team. Reporting to the Customer Service Director, the candidate will manage customer inquiries and complaints, maintain administrative and accounting files related to after-sales services, liaise with store departments, and proactively ensure customer satisfaction.
Le Bon Marché, Paris: Customer Service Advisor (CDD through Dec 2026). Manage after-sales inquiries and customer satisfaction.
Louis Vuitton
Direct to Client Specialist
The Direct to Client Specialist handles client inquiries related to luxury goods care and repair services via phone, email, and video, maintaining Louis Vuitton's renowned standards of after-sales excellence. The role involves assessing product conditions against store documentation, processing repair workflows using JD Edwards, and resolving customer concerns with exceptional client-centric focus. Success requires achieving productivity and quality targets while adhering to Louis Vuitton's Customer Service Standards and Selling Ceremony protocols.
Louis Vuitton Direct to Client Specialist in Ontario, California. Full-time after-sales support role, $20–$24/hr, handling care and repair inquiries.
Richemont
Customer Service Associate
Richemont is seeking a Customer Service Associate to deliver exceptional support to luxury clients across phone, email, and digital channels in the Frankfurt office. The role requires fluency in both German and English, with a focus on resolving inquiries, processing transactions, and maintaining the highest standards of client satisfaction.
Richemont seeks a Customer Service Associate in Frankfurt to provide exceptional client support across multiple channels.
Hermès
Aftersales Service Executive
Hermès seeks an Aftersales Service Executive to manage operations of the after-sales repair center, coordinating between store teams, craftspeople, and logistics to deliver premium leather goods repair services. The role encompasses repair case management, spare parts inventory oversight, customer inquiry resolution, and maintenance of service quality standards, with responsibility for liaising between local operations and the Paris-based after-sales team on overseas cases.
Hermès seeks an Aftersales Service Executive in Hong Kong to manage premium leather repair operations, coordinate with craftspeople and stores, and maintain exceptional service standards.
Hermès
After-Sales Service Coordinator
The After-Sales Service Coordinator ensures excellence in after-sales operations and client satisfaction across Switzerland and Central Europe, reporting directly to the Regional After-Sales Manager. Accountable for managing service requests, repair coordination, client communications, and store support while upholding the maison's standards and procedures, this role demands meticulous attention to quality, process optimization, and luxury client relations.
Hermès seeks an After-Sales Service Coordinator in Geneva to manage customer service operations and maintain excellence across Switzerland and Central Europe.
Tiffany & Co.
Client Care Advisor
Tiffany & Co. seeks a Client Care Advisor to deliver luxury, best-in-class client experiences across multiple contact channels including phone, email, and live chat. The role combines client service excellence with commercial sales targets, requiring the candidate to build meaningful relationships with clients while demonstrating product expertise and executing elevated sales recommendations. This position supports the Hong Kong, Macau, and Taiwan markets and requires fluency in both Mandarin and Cantonese.
Tiffany & Co. Client Care Advisor in Singapore – deliver luxury client experiences across multiple channels while meeting sales targets.
Galeries Lafayette
Customer Service Representative
Customer Service Representative based in Paris to provide high‑touch, multichannel support for a luxury fashion house. The role manages orders, returns and client enquiries while maintaining CRM records and liaising with stores and logistics.
Leading luxury house — Paris: Customer Service Representative delivering personalised client service across channels.
Swatch
Customer Care Coordinator
Swatch seeks a temporary on‑site Customer Care Coordinator in Southampton to cover maternity leave. The role manages incoming customer enquiries, processes orders, returns and repair cases, maintains CRM records and liaises with logistics and retail teams.
Swatch is hiring a temporary Customer Care Coordinator (maternity cover) in Southampton, UK — on-site role handling customer enquiries, orders and after‑sales cases.
Swatch
Customer Care Specialist
Swatch seeks a Customer Care Specialist in Miami to deliver outstanding service and resolve customer inquiries. Ideal candidates will have prior customer service experience and strong communication skills.
Join Swatch in Miami as a Customer Care Specialist, providing exceptional service in a vibrant, innovative environment.