Customer Care Specialist Luxury Jobs
There are 9 customer care specialist luxury positions currently open.
Louis Vuitton
Direct to Client Specialist
The Direct to Client Specialist handles client inquiries related to luxury goods care and repair services via phone, email, and video, maintaining Louis Vuitton's renowned standards of after-sales excellence. The role involves assessing product conditions against store documentation, processing repair workflows using JD Edwards, and resolving customer concerns with exceptional client-centric focus. Success requires achieving productivity and quality targets while adhering to Louis Vuitton's Customer Service Standards and Selling Ceremony protocols.
Louis Vuitton Direct to Client Specialist in Ontario, California. Full-time after-sales support role, $20–$24/hr, handling care and repair inquiries.
Richemont
Customer Service Associate
Richemont is seeking a Customer Service Associate to deliver exceptional support to luxury clients across phone, email, and digital channels in the Frankfurt office. The role requires fluency in both German and English, with a focus on resolving inquiries, processing transactions, and maintaining the highest standards of client satisfaction.
Richemont seeks a Customer Service Associate in Frankfurt to provide exceptional client support across multiple channels.
Hermès
Aftersales Service Executive
Hermès seeks an Aftersales Service Executive to manage operations of the after-sales repair center, coordinating between store teams, craftspeople, and logistics to deliver premium leather goods repair services. The role encompasses repair case management, spare parts inventory oversight, customer inquiry resolution, and maintenance of service quality standards, with responsibility for liaising between local operations and the Paris-based after-sales team on overseas cases.
Hermès seeks an Aftersales Service Executive in Hong Kong to manage premium leather repair operations, coordinate with craftspeople and stores, and maintain exceptional service standards.
Tiffany & Co.
Client Care Advisor
Tiffany & Co. seeks a Client Care Advisor to deliver luxury, best-in-class client experiences across multiple contact channels including phone, email, and live chat. The role combines client service excellence with commercial sales targets, requiring the candidate to build meaningful relationships with clients while demonstrating product expertise and executing elevated sales recommendations. This position supports the Hong Kong, Macau, and Taiwan markets and requires fluency in both Mandarin and Cantonese.
Tiffany & Co. Client Care Advisor in Singapore – deliver luxury client experiences across multiple channels while meeting sales targets.
Louis Vuitton
Client Care Associate
Louis Vuitton seeks an organized and motivated Client Care Associate to serve as a brand ambassador with a strong focus on service excellence. The role encompasses discovering client needs, guiding them through client care offerings, and cultivating trusting relationships while championing all Louis Vuitton services. The successful candidate will effectively communicate repair intake, progress updates, and follow-up processes while collaborating with operations to ensure seamless back-of-house support.
Louis Vuitton Client Care Associate position at South Coast Plaza in Costa Mesa, CA. Full-time, $25–$28/hr plus benefits.
Galeries Lafayette
Customer Service Representative
Customer Service Representative based in Paris to provide high‑touch, multichannel support for a luxury fashion house. The role manages orders, returns and client enquiries while maintaining CRM records and liaising with stores and logistics.
Leading luxury house — Paris: Customer Service Representative delivering personalised client service across channels.
Swatch
Customer Care Coordinator
Swatch seeks a temporary on‑site Customer Care Coordinator in Southampton to cover maternity leave. The role manages incoming customer enquiries, processes orders, returns and repair cases, maintains CRM records and liaises with logistics and retail teams.
Swatch is hiring a temporary Customer Care Coordinator (maternity cover) in Southampton, UK — on-site role handling customer enquiries, orders and after‑sales cases.
Richemont
Customer Service Associate
Richemont seeks a Customer Service Associate in Berlin to deliver outstanding service to luxury clients. The role involves resolving inquiries, maintaining client records, and collaborating with internal teams to ensure satisfaction.
Join Richemont in Berlin as a Customer Service Associate, providing exceptional service to luxury clients. Apply now for this exciting opportunity.
Swatch
Customer Care Specialist
Swatch seeks a Customer Care Specialist in Miami to deliver outstanding service and resolve customer inquiries. Ideal candidates will have prior customer service experience and strong communication skills.
Join Swatch in Miami as a Customer Care Specialist, providing exceptional service in a vibrant, innovative environment.