Customer Care Advisor Luxury Jobs
There are 10 customer care advisor luxury positions currently open.
Gucci
Product Care Specialist
Gucci seeks a Product Care Specialist to deliver expert after-sales support, resolving technical issues and product care inquiries from customers with in-depth knowledge of products, services, and processes. The role involves responding promptly to customer inquiries across multiple channels, maintaining detailed records of interactions and complaints, and strengthening customer relationships through exceptional service delivery and product expertise.
Gucci Product Care Specialist in London—resolve customer issues, provide expert after-sales support and product care guidance.
Omega
Customer Care Advisor
OMEGA seeks a Customer Care Advisor to deliver exceptional service and support to discerning clients worldwide. The successful candidate will manage customer inquiries, provide product guidance, and ensure seamless after-sales service for the brand's prestigious timepiece collection. This role serves as a critical touchpoint in maintaining OMEGA's reputation for excellence and customer-centric service.
OMEGA Customer Care Advisor in Bienne, Switzerland – deliver premium service for iconic luxury watches.
Hermès
Customer Relations Representative
The Client Relations Agent serves as the primary point of contact for Hermès customers across the Benelux-Nordics region, managing inquiries via email, telephone, and digital channels from the Brussels headquarters. The role demands proficiency in delivering a seamless omnichannel experience, comprehensive product guidance, and procedural support (purchases, returns, exchanges) whilst maintaining the brand's exacting service philosophy and relationship standards.
Hermès Client Relations Agent in Brussels—manage customer inquiries across Benelux-Nordics. Danish and English fluency required. Start Feb 2027.
Hermès
Client Relations Agent
Hermès seeks a Client Relations Agent to represent the brand across Benelux-Nordic countries, serving as the primary point of contact for customers via email, telephone, and digital channels. Based at the Brussels headquarters, the role involves providing omnichannel customer support, delivering product information, managing inquiries about purchases and returns, and ensuring seamless coordination with retail stores to uphold Hermès' service philosophy.
Hermès Client Relations Agent (Norwegian/English fluent) in Brussels, serving Benelux-Nordic customers via omnichannel support.
Galeries Lafayette
Client Services Associate
A Paris-based luxury fashion maison seeks a Customer Service Representative to manage client enquiries, process orders and resolve complaints while preserving exceptional service standards. The role demands meticulous record-keeping, product knowledge and the ability to serve high-value clientele.
Confidential luxury brand in Paris hiring a Customer Service Representative — deliver personalised client care for a premier fashion maison.
Tiffany & Co.
Client Care Advisor
Temporary Client Care Advisor role at Tiffany & Co. in Munich within a newly established Head Office Client Care Center. The advisor will deliver omnichannel customer service (phone/email), support sales targets, build client portfolios and collaborate with operations teams.
Tiffany & Co. seeks a Client Care Advisor in Munich (temporary) to deliver omnichannel luxury customer service and support sales.
Galeries Lafayette
Customer Service Representative
Join a luxury maison in Paris as a Customer Service Representative responsible for first‑line client care across phone, email and chat, order management, returns and CRM maintenance. The role requires a client‑centric mindset, strong communication skills and experience in premium retail or service environments.
Luxury maison — Paris — Customer Service Representative role delivering concierge‑level client care for a high‑end fashion brand.
Richemont
Customer Service Associate
Richemont seeks a Customer Service Associate to support its boutique team in Düsseldorf, providing exceptional after-sales service to clientele and managing administrative operations within the repair and accessories department. The role encompasses customer support, inventory management, technical service work including polishing and watch band adjustments, and proactive complaint resolution in a prestigious luxury watch and jewelry environment.
Cartier seeks a Customer Service Associate in Düsseldorf, Germany for luxury watch and jewelry after-sales support in a 12-month fixed-term role.
Celine
Customer Service Center Advisor
CELINE is hiring a Customer Service Center Advisor (Contract) based in Shanghai to manage inbound/outbound client enquiries across Greater China, run clienteling campaigns via WeCom, coordinate with stores and warehouses, and support e‑commerce order operations. Requires a bachelor’s degree, fluency in Mandarin and English, and 1–3 years’ relevant experience.
CELINE in Shanghai seeks a Customer Service Center Advisor (Contract) to manage client inquiries, clienteling and e‑commerce operations across Greater China.
Louis Vuitton
Client Care Expert
The Client Care Expert at Louis Vuitton in Shanghai is responsible for delivering exceptional client service through multiple channels, managing repair requests, and achieving key performance indicators. This full-time role requires a proactive approach and a background in customer service.
Join Louis Vuitton in Shanghai as a Client Care Expert, delivering exceptional service in a dynamic luxury environment. Full-time role.