CRM Strategy Manager Luxury Jobs
There are 8 crm strategy manager luxury positions currently open.
OTB Group
Digital CRM Project Manager
Maison Margiela seeks a strategic Digital CRM Project Manager to define, deploy, and optimize the global CRM digital ecosystem, encompassing marketing automation, customer journey orchestration, personalization, data activation, and omnichannel performance measurement across proprietary digital channels. The role encompasses the development of a comprehensive global CRM content strategy that translates commercial priorities, product storytelling, and customer insights into bespoke digital experiences consistent with the luxury positioning of Maison Margiela, whilst driving customer engagement, retention, and lifetime value in collaboration with Marketing, Communication, Merchandising, Ecommerce, Media, Analytics, and Technology teams.
Maison Margiela seeks a Digital CRM Project Manager in Paris to lead global CRM strategy, marketing automation and customer engagement initiatives for the luxury fashion house.
Puig
CRM & Clienteling Manager
Puig seeks an experienced CRM & Clienteling Manager to develop and execute customer relationship strategies for its prestige and niche brands across the DACH region. This role involves advancing CRM and clienteling initiatives across all customer touchpoints, leveraging data-driven insights to optimize customer journeys, and supporting retail teams in delivering exceptional customer experiences. The position collaborates closely with local and international stakeholders across retail, brand, commercial, and consumer engagement teams to implement best practices and drive business growth.
Puig seeks CRM & Clienteling Manager in Hamburg to develop customer strategies for prestige brands including Jean Paul Gaultier, Rabanne, and Carolina Herrera.
OTB Group
Senior Manager, CRM and Client Development
Diesel seeks a senior CRM and client development professional to lead the localization and implementation of the brand's global CRM strategy across North America. Reporting to the Managing Director, this role will elevate in-store and omnichannel client experiences while driving measurable improvements in engagement, acquisition, retention, and customer lifetime value. The successful candidate will champion a client-centric culture across the retail network through strategic clienteling practices, train and mentor store teams, execute regional CRM campaigns, and partner across Marketing, Retail, and E-commerce to deliver consistent excellence. With approximately 80% time spent in-store coaching teams and engaging clients directly, this position demands both strategic acumen and hands-on retail leadership.
Diesel seeks a Senior Manager, CRM and Client Development for its New York office to lead regional CRM strategy, drive clienteling excellence, and elevate the omnichannel customer experience across North America.
Richemont
Client Marketing Manager
Richemont seeks a Client Marketing Manager to develop and implement CRM strategy aligned with Group Digital objectives and long-term business goals. The role encompasses CRM system oversight, data management, digital channel strategy, performance analytics, and team leadership across assigned organizational units within the luxury jewelry, watches, and high-end accessories portfolio.
Client Marketing Manager at Richemont (Hong Kong). Develop CRM strategy for luxury jewelry and watches portfolio.
Christian Dior
Senior Manager, CRM & Client Lifecycle
Parfums Christian Dior seeks a Senior Manager, CRM & Client Lifecycle to define and execute North America's CRM vision across owned channels and omnichannel experiences. Reporting to the Senior Director, CRM & Data, this strategic leader will oversee the development of lifecycle marketing strategies that drive client acquisition, engagement, retention, loyalty, and lifetime value whilst ensuring seamless luxury experiences across Dior.com, boutiques, and loyalty programs. The role manages a high-performing CRM team responsible for email, SMS, push notifications, and lifecycle programs, whilst partnering with Retail, E-Commerce, Analytics, and Digital teams to deliver data-driven, best-in-class client journeys.
Parfums Christian Dior | Senior Manager, CRM & Client Lifecycle | New York. Lead luxury CRM strategy and omnichannel client experiences.
LVMH
Senior Manager Client Activation
LVMH seeks a Senior Manager Client Activation to drive the definition, implementation, and scaling of client activation practices across its 75 Maisons. Reporting to the Group Head of CRM & Loyalty, the successful candidate will develop client engagement frameworks, identify activation opportunities through data-driven approaches, advance AI-enabled engagement strategies, and foster best-practice sharing across the luxury conglomerate. The role demands extensive expertise in CRM, lifecycle marketing, and client experience within complex international, multi-brand environments.
LVMH Senior Manager Client Activation, Paris. Lead client engagement frameworks, CRM strategy, and lifecycle marketing across luxury Maisons. Fluent French and English required.
Boucheron
CRM & Clienteling Manager
The CRM & Clienteling Manager supports Boucheron's directly operated boutiques across the Middle East in growing and elevating the client database while enhancing client journey and experiences through strategic database analysis, targeted clientelling initiatives, and cross-functional collaboration with store directors. This role bridges retail operations and customer intelligence to drive incremental revenue and foster long-term client loyalty aligned with the Maison's global vision.
Boucheron seeks CRM & Clienteling Manager in Dubai to drive client engagement, manage VIC portfolios, and lead CRM initiatives across Middle East boutiques.
Miu Miu
CRM & Client Development Manager
Lead CRM and client development in Seoul for Miu Miu, delivering omnichannel strategies, VIP programmes and data-driven campaigns that drive retention and commercial growth. The role partners closely with retail, e‑commerce and regional teams to translate insights into client-centric initiatives.
Miu Miu CRM & Client Development Manager — Seoul. Lead omnichannel CRM, VIP client development and campaign execution for Miu Miu in Seoul.