CRM Specialist Luxury Jobs
There are 8 crm specialist luxury positions currently open.
Bottega Veneta
CRM Specialist
This role is responsible for developing and reinforcing data analysis to provide actionable insights for client development strategies and activities, as well as conducting both global and localized communication campaigns. The CRM Specialist will work closely with cross-functional teams to develop CRM strategies, manage customer databases in compliance with local legislation, and oversee campaign execution across multiple channels including email, SMS, and KakaoTalk.
Bottega Veneta CRM Specialist in Seoul: manage client data, develop CRM strategies, and execute global communication campaigns.
Chanel
Senior Client Engagement Executive
This role is pivotal in driving customer relationship management initiatives within the Chanel Fragrance and Beauty Division, ensuring consistent client experience across all CHANEL FBP stores. The successful candidate will strategize and execute multi-channel CRM programs (including EDM and SMS campaigns) using Salesforce Marketing Cloud, manage client engagement budgets, and lead digital CRM projects from conception to delivery. The position requires expertise in luxury retail CRM landscapes, strong data analytics capabilities, and the ability to navigate complex, ambiguous environments while maintaining exceptional standards under pressure.
Chanel seeks a Senior Client Engagement Executive in Singapore to drive CRM initiatives and client experience across Fragrance and Beauty stores.
Guerlain
CRM Executive
Guerlain is seeking a CRM Executive to support Customer Relationship Management initiatives and contribute to customer loyalty and retention programmes. The position involves supporting daily CRM activities including clienteling tools, member communications, campaign execution, and event coordination in collaboration with Retail, Marketing, IT, and Regional teams. This role offers an excellent opportunity for a detail-oriented professional who combines data-driven thinking with creative problem-solving within the luxury beauty sector.
Guerlain seeks a CRM Executive in Hong Kong to support customer loyalty initiatives, events, and CRM platform operations in luxury beauty.
Bvlgari
CRM Manager
Bulgari is seeking an experienced CRM Manager to lead customer relationship strategy across the UK region. The role encompasses developing and executing a comprehensive CRM strategy aligned with global headquarters guidance, managing customer lifecycle initiatives, segmentation, and multi-channel engagement campaigns. The successful candidate will mentor in-boutique CRM ambassadors, oversee budget management for boutique activities and client communication programs, and drive campaign performance through data-driven insights and optimization. Key responsibilities include designing customer lifecycle management strategies, managing customer database health, coordinating client events, and reporting on CRM KPIs to optimize brand visibility and client retention.
Bulgari CRM Manager in London: lead customer strategy, lifecycle management, and engagement initiatives. Full-time hybrid role for experienced CRM professional.
Galeries Lafayette
CRM Project Manager
Galeries Lafayette seeks a CRM Project Manager for a four-month fixed-term contract to develop and execute the customer engagement strategy for the "Mes Galeries" loyalty programme. The role encompasses designing and implementing multi-channel campaigns (email, SMS, direct mail, push notifications, WhatsApp), managing creative briefs with the internal design studio, and optimizing customer lifecycle journeys in preparation for the 2027 loyalty charter refresh. The position requires hands-on campaign execution from targeting to performance analysis, coupled with mentorship responsibilities for a project coordinator and intern.
Galeries Lafayette is hiring a CRM Project Manager for a 4-month contract in Paris. Drive loyalty programme engagement and multi-channel campaigns. €42k–€47k annually.
Richemont
CRM Manager
Reporting to the Image, Marketing & Communication Director, this CRM Manager will develop and oversee the global CRM strategy for Serapian, both online and offline, with a focus on building an omnichannel client journey and increasing engagement, loyalty and ROI. The role encompasses CRM platform management, omnichannel customer journey mapping, advanced segmentation, paid media campaigns, and budget coordination across retail, e-commerce and wholesale channels within a luxury maison environment.
Richemont seeks CRM Manager for Serapian in Milan to develop omnichannel CRM strategy, manage campaigns and drive customer engagement across retail, e-commerce and wholesale.
Delvaux
CRM & Client Engagement Manager
Delvaux seeks an experienced CRM and Client Engagement Manager to oversee customer loyalty initiatives, clienteling strategy, and personalized client treatment programs across the Japanese market. The role encompasses managing CRM campaigns, analyzing customer data to optimize engagement strategies, implementing privacy compliance protocols, and coordinating with retail and headquarters teams to enhance brand loyalty and drive new customer acquisition.
Delvaux CRM & Client Engagement Manager in Tokyo, Japan – luxury leather goods maison seeks experienced CRM professional.
Audemars Piguet
CRM Coordinator
Reporting to the Retail Manager and collaborating closely with the retail team, the CRM Coordinator will drive customer engagement and optimize CRM performance for this prestigious watchmaker. Responsibilities include managing and maintaining the CRM database with high data integrity standards, developing CRM strategies to enhance customer retention, analyzing customer insights to support sales initiatives, and monitoring system performance for continuous improvement.
Audemars Piguet seeks CRM Coordinator in Madrid, Spain. Drive customer engagement, manage CRM database, and optimize retail performance. Full-time role.