Client Experience Director Luxury Jobs
There are 12 client experience director luxury positions currently open.
Gucci
Senior Client Experience Manager
Reporting to the Client Engagement Director for South Asia and Pacific, this senior-level role drives the development, planning, and execution of curated client engagement events and experiences across the region. The position encompasses multi-market coordination of in-store and offsite activations tailored to distinct client segments, management of client recruitment initiatives through strategic partnerships, and oversight of event budgets and profitability. The successful candidate will combine strategic oversight with hands-on project management, ensuring each activation delivers exceptional client experiences whilst achieving revenue targets and strengthening brand loyalty.
Gucci Senior Client Experience Manager role in Singapore. Lead client engagement strategies and luxury events across South Asia & Pacific for a prestigious fashion house.
Fendi
Boutique Manager
Fendi seeks an experienced Store Manager to lead the Beijing SKP men's boutique. This leadership role encompasses sales optimization, team management, client relationship cultivation, visual merchandising oversight, and operational excellence. The incumbent reports to the Retail Manager and is accountable for delivering exceptional customer service, driving sales performance through strategic account management and product knowledge development, and ensuring the store environment reflects Fendi's luxury positioning and brand DNA.
Fendi Store Manager role in Beijing SKP men's boutique. Lead luxury retail operations, sales performance, and premium customer experience in China.
Van Cleef & Arpels
Regional Client Experience Manager
Van Cleef & Arpels seeks a Regional Client Experience Manager to oversee exceptional client touchpoints and experiences across boutiques in the central region. This role manages client gifting, event coordination, hospitality guidelines deployment, and satisfaction monitoring while partnering with retail teams to enhance the luxury journey. The position requires 4–5 years of management experience in luxury, hospitality, or events environments, strong CRM expertise, and the ability to work across multiple markets simultaneously.
Van Cleef & Arpels seeks a Regional Client Experience Manager in Chicago to oversee luxury client touchpoints, gifting programs, and event coordination across boutiques.
Chanel
Boutique Director
Chanel seeks an experienced Boutique Director to lead the Beverly Hills Saks boutique as a visionary brand ambassador and operational leader. The role demands expertise in luxury retail management, team development, and client service excellence, with responsibility for building and coaching a high-performing team, driving sales targets, and fostering an inclusive, service-oriented culture. The successful candidate will represent Chanel in the market through strategic community engagement and seasonal initiatives while maintaining premium boutique standards.
Boutique Director at Chanel, Beverly Hills Saks location. Lead luxury retail operations, team development, and client experience excellence. $134,900–$170,000 annually.
Richemont
Senior Brand Experience Manager
Richemont seeks an accomplished Senior Brand Experience Manager to define and deliver Cartier Korea's integrated Brand Experience strategy, encompassing events, client engagement, VIP programs, cultural initiatives, and corporate partnerships. This role demands strategic vision, exceptional cross-functional leadership, and the ability to translate commercial priorities into emotionally resonant experiences that reinforce Cartier's institutional prestige and drive business impact across all market segments.
Cartier Korea seeks Senior Brand Experience Manager in Seoul. Lead integrated brand strategy, client engagement, events, and cultural initiatives for luxury jewelry maison.
Van Cleef & Arpels
Client Manager
Van Cleef & Arpels seeks a Client Manager to lead the Maison's client strategy and department operations across Oceania. Reporting to the Retail Director, this strategic role oversees client insight, development, and experience initiatives underpinned by data-led analysis of client segmentation and portfolio performance. The Client Manager will drive boutique team alignment on client recruitment, retention, and reactivation while orchestrating elevated clienteling strategies and personalized experiences aligned with the Maison's heritage and service standards.
Van Cleef & Arpels Client Manager position in Sydney, Australia. Lead client strategy and department for Oceania region.
Van Cleef & Arpels
Regional Client Experience Manager
Van Cleef & Arpels, a storied High Jewelry maison, seeks a Regional Client Experience Manager to oversee client experience strategy and operations across boutiques in the South region, based in Miami. Reporting to the Regional AVP, this role encompasses vendor sourcing, gifting program management, event coordination, and client satisfaction monitoring, with a focus on delivering exceptional luxury service and building meaningful client relationships across the region.
Van Cleef & Arpels seeks a Regional Client Experience Manager in Miami to oversee luxury client service, gifting programs, and event strategy for the South region.
Richemont
Boutique Director
Chloé seeks an experienced Boutique Director to lead the boutique as the primary ambassador of the Maison and owner of the boutique's business. This strategic leadership role combines client relationship management, omnichannel business ownership, team leadership, and operational excellence. The director will drive long-term client relationships, oversee CRM initiatives and retail targets, develop talent, manage boutique operations, and ensure compliance with Richemont policies while fostering an entrepreneurial spirit aligned with Chloé values.
Chloé Boutique Director position in Houston with Richemont, leading luxury retail operations and client relationships. Full-time opportunity.
Audemars Piguet
Boutique Director
Audemars Piguet seeks an experienced Boutique Director to lead its Dubai boutique, serving as the senior brand ambassador and driving exceptional client experiences, business performance, and team excellence. The successful candidate will possess profound knowledge of Audemars Piguet's collections and watchmaking heritage, lead client relationship development, maintain operational excellence, and inspire a high-performing retail team to exceed defined KPIs while fostering the brand's distinctive culture and values.
Audemars Piguet seeks an experienced Boutique Director in Dubai to lead luxury watch retail operations, client relationships, and team management.
Hermès
In Store Customer Experience Manager
Hermès seeks an In Store Customer Experience Manager to lead the boutique Roma team in delivering exceptional, bespoke client experiences aligned with the Maison's values. This temporary mission covers a maternity leave and offers a strategic opportunity to oversee the complete customer journey—from welcome through after-sales—while managing team performance, operational coordination, and the implementation of data-driven clienteling strategies. The role requires outstanding leadership capabilities, luxury retail expertise, and a passionate commitment to service excellence.
Hermès seeks In Store Customer Experience Manager for boutique Roma; temporary maternity cover role leading service excellence and team development.
Omega
Boutique Director
The Boutique Director will manage all operations of the OMEGA boutique in Bern: leading the team, delivering sales targets and maintaining the highest standards of client service, merchandising and inventory control.
Omega seeks a Boutique Director in Bern, Switzerland to lead the OMEGA Boutique Bern and drive luxury retail performance.
Jaeger LeCoultre
Boutique Manager
Jaeger-LeCoultre seeks an accomplished Boutique Manager to lead its Kuala Lumpur boutique, driving sustainable business growth whilst cultivating an exceptional client experience rooted in the Manufacture's 190-year heritage of horological mastery. The role demands a strategic retail leader capable of achieving sales targets, managing boutique operations, developing high-performing teams, and representing the brand as an ambassador within the local luxury market.
Jaeger-LeCoultre Boutique Manager in Kuala Lumpur: lead luxury retail operations, drive sales growth, and manage high-performing teams.