After-Sales Coordinator Luxury Jobs
There are 15 after-sales coordinator luxury positions currently open.
Hermès
After-Sales Service Advisor
Operating within the after-sales department of the Faubourg Saint-Honoré boutique, the After-Sales Service Advisor serves as an ambassador for Hermès' 16 distinct métiers. This role encompasses both front-office and back-office functions, managing client repair requests while ensuring customer satisfaction and adherence to Hermès procedures through the HCare system and collaborative engagement with artisan workshops.
Hermès is recruiting an After-Sales Service Advisor for its Paris Faubourg Saint-Honoré boutique. Manage client repairs, coordinate artisan workshops, and represent after-sales excellence.
Kering
After Sales Specialist
Kering seeks an After Sales Specialist to deliver exceptional customer service across its luxury retail operations in Korea, managing exchanges, repairs, returns, and credit processes. The role encompasses back-office coordination, quality control, vendor management, and continuous improvement of after-sales procedures across DOS stores, outlets, DFS, and e-commerce platforms. The specialist will work in a multilingual, multi-brand environment, reporting to the After Sales Supervisor.
Kering After Sales Specialist (9-month contract) in Seoul, managing customer service, repairs, and operations across luxury retail brands.
Kering
Spare Parts Coordinator
Kering seeks an After Sales Spare Parts Coordinator to manage spare parts inventory, logistics, and customer repair requests across the Americas region. The role encompasses inventory control, receiving and shipment operations, repair ticket evaluation, and seamless coordination between craftsman repair teams, spare parts personnel, and logistics operations to support the group's luxury maisons.
Kering Spare Parts Coordinator in Wayne, NJ – manage inventory, repair logistics, and customer service for luxury after-sales operations.
Kering Eyewear
After-Sales Specialist
Kering Eyewear seeks an After-Sales Specialist to support North American operations by coordinating repairs, warranty, and commercial returns flows in collaboration with logistics, customer service, and sales teams. The role requires ensuring compliance with corporate policies while delivering excellence in service delivery and managing warranty claims through CRM systems. The successful candidate will drive process improvements, guarantee quality standards, and provide technical eyewear support to internal and external customers.
Kering Eyewear After-Sales Specialist in Bridgewater, NJ – warranty, repairs, and returns coordination for luxury eyewear.
Chanel
After Sales Coordinator
Chanel seeks an After Sales Coordinator for the Westfield UTC boutique in San Diego to oversee repairs, alterations and post‑sale service workflows. The role requires coordination with ateliers and vendors, precise case management and delivery of exemplary client communication consistent with Chanel standards.
Chanel is hiring an After Sales Coordinator at Westfield UTC, San Diego to manage repairs, client aftercare and workshop coordination.
TAG Heuer
Customer Service Assistant
Reporting to the Customer Service Operations Manager in Pforzheim, the Customer Service Assistant will manage repair orders, customer and dealer communications, cost estimates, invoicing and logistics (including transfers to Switzerland). The role requires strong German and English, Excel proficiency and a minimum of three years' relevant experience; on‑site, full‑time.
TAG Heuer seeks a Customer Service Assistant in Pforzheim; mid‑level, on‑site role handling repairs, invoicing and client communications.
Swatch
Customer Care Coordinator
Swatch seeks a temporary on‑site Customer Care Coordinator in Southampton to cover maternity leave. The role manages incoming customer enquiries, processes orders, returns and repair cases, maintains CRM records and liaises with logistics and retail teams.
Swatch is hiring a temporary Customer Care Coordinator (maternity cover) in Southampton, UK — on-site role handling customer enquiries, orders and after‑sales cases.
Hermès
After‑Sales Client Coordinator
Permanent, full‑time role based in Bobigny reporting to the Head of After‑Sales Operational Activities. The coordinator supports stores on after‑sales cases, manages complex files end‑to‑end in the ERP, delivers performance reporting and provides training to improve service efficiency.
Hermès Sellier in Bobigny seeks an After‑Sales Client Coordinator to manage after‑sales operations, case resolution and store relations (full‑time).
Hermès
Sales & Service Support Executive
The Sales & Service Support Executive is accountable for back‑office management of customer services (aftersales, special requests, reservations), ensuring consistent quality follow‑up and monitoring service KPIs. The role also enforces internal control and till/stock procedures, supports store administration and acts as the store key‑user for service processes. Based at Hermès Takashimaya Singapore; five‑day week with rotational weekends, hours 10:00–19:30.
Hermès Singapore — Sales & Service Support Executive in Singapore (Takashimaya). Back‑office customer service, till and stock control, and store administration.
Richemont
Customer Service Coordinator — Projects, Facilities & Administration
The Customer Service Coordinator will manage after‑sales and client service workflows while coordinating projects and facility administration across Tokyo boutiques and offices. The role combines client escalation handling, vendor coordination, budget oversight and operational reporting to support seamless service delivery.
Richemont in Tokyo seeks a Customer Service Coordinator (Projects, Facilities & Administration) to support client services, projects and workplace operations.
Bvlgari
After-Sales Coordinator
Based in Bulgari's Ginza store and reporting to the Store Director, the After‑Sales Coordinator manages repair intake and end-to-end coordination with repair centres, providing timely estimates, status updates and high-standard customer service for watches, jewellery and leather goods.
Bulgari — After-Sales Coordinator in Tokyo (Ginza). Coordinate repairs, manage service intake and ensure exceptional client care for watches & jewellery.
Hermès
Selling and Service Assistant
The Selling and Service Assistant at Hermès Palo Alto provides front and back of house support for POS, CRM and after‑sales operations, ensuring transaction accuracy and elevating the client experience. The role reports to the Operations Manager and collaborates closely with the sales and selling support teams.
Hermès — Selling and Service Assistant in Palo Alto, CA. Full‑time retail role supporting POS, stockroom, CRM and client service.