Front Office, Concierge & Guest Experience Luxury Jobs – Page 2
There are 84 front office, concierge & guest experience luxury positions currently open.
Hermès
Customer Advisor, Bilingual Dutch/English
Hermès seeks a bilingual Customer Advisor fluent in Dutch and English for its European e-commerce platform and customer relations center. The successful candidate will serve as the primary point of contact for end customers engaging with Hermès.com across 18 European countries, managing customer interactions across phone, email, and digital channels while providing exceptional service that reflects the luxury house's commitment to excellence. This role combines proactive sales development with responsive customer support, requiring fluency in multilingual communication and deep product knowledge within a collaborative, culturally diverse team environment.
Hermès Paris seeks bilingual Dutch/English Customer Advisor for European e-commerce customer relations center on fixed-term contract basis.
Rimowa
Customer Service Specialist
This role encompasses comprehensive after-sales service management for a luxury brand, with a focus on customer satisfaction through exceptional support and service excellence. The Customer Service Specialist will process post-purchase service requests, manage repair assessments, coordinate with internal teams, and handle customer inquiries via multiple channels while maintaining meticulous operational records and administrative accuracy.
Rimowa seeks Customer Service Specialist in Beijing to deliver after-sales support excellence for luxury travel goods.
Audemars Piguet
Customer Service Manager
Audemars Piguet seeks an experienced Customer Service Manager to lead and develop its Customer Service Centre in Singapore, serving as the regional hub for South East Asia and centre of expertise for complication watches across Asia. The role encompasses directing operational excellence, service quality and business performance whilst fostering a high-performance team culture aligned with brand standards and values. Responsibilities include team leadership and development, operational oversight of workshop and administrative functions, regional support for authorized repair centres, budget management, performance monitoring, and driving continuous improvement initiatives to sustain business growth and customer satisfaction.
Audemars Piguet Customer Service Manager position in Singapore leading regional after-sales operations and team development.
Audemars Piguet
Welcome Host
Audemars Piguet seeks an experienced Welcome Host to deliver exceptional hospitality and client experience within its Abu Dhabi boutique. The ideal candidate will demonstrate deep knowledge of the AP brand heritage, watchmaking excellence, and luxury retail practices while orchestrating seamless client interactions and appointments. This role requires proactive engagement in service delivery, CRM management, operational excellence, and team collaboration to support the boutique's KPI achievement and reinforce Audemars Piguet's position as a pinnacle luxury brand.
Audemars Piguet Welcome Host in Abu Dhabi — deliver luxury hospitality and client experience in fine watchmaking retail.
Richemont
Client Service Associate
Richemont, a global leader in the luxury sector, seeks a Client Service Associate for its Sydney-based operations. The successful candidate will manage repair registration, generate repair cost estimates, and oversee final delivery processes for high-end jewelry, watches, and accessories. This role supports the heritage and craftsmanship values embodied by Richemont's prestigious Maisons.
Richemont Client Service Associate in Sydney—manage repair registrations and cost estimates for luxury jewelry and watches.
Loro Piana
Customer Service Intern
A six-month customer service internship with Loro Piana's Client Services team in Quarona. The intern will develop specialized competencies in customer service operations, learning to identify and address customer requests proactively, manage product inquiries, and support administrative operations including order management, data entry, invoicing, and refund processing. This position offers foundational experience in luxury customer relations and operational excellence within a heritage Italian fashion maison.
Loro Piana Customer Service Intern, Quarona, Italy — 6-month internship with luxury client services team. €800/month + benefits.
Jaeger LeCoultre
Client Experience Coordinator
Jaeger-LeCoultre seeks a Client Experience Coordinator to cultivate exceptional guest interactions and operational excellence at its New York boutique. The role combines hospitality services, client engagement support, and boutique operations, with responsibility for welcoming clients, managing appointment scheduling, assisting sales staff, organizing in-boutique events, and maintaining boutique standards. The successful candidate will leverage the Maison's 190-year heritage and watchmaking expertise to create personalized, refined experiences while ensuring seamless daily operations including inventory management and CRM data administration.
Client Experience Coordinator at Jaeger-LeCoultre, New York. Luxury boutique hospitality and operations role, $23–$25/hr. Full-time.
Galeries Lafayette
Concierge Advisor
Galeries Lafayette seeks a highly qualified Concierge Advisor to deliver exceptional guest experiences at its flagship Haussmann location. As a brand ambassador, the incumbent will welcome and guide customers, manage concierge services including coat checks, gift wrapping, and expedited shipping, and identify opportunities to propose complementary products and services such as loyalty programmes, financing options, and exclusive lounge access. The role encompasses customer complaint resolution, service procedure compliance, and continuous improvement of the customer journey.
Galeries Lafayette seeks a Concierge Advisor for its Paris Haussmann flagship location to deliver luxury guest services and create memorable customer experiences.
Cheval Blanc
Senior Majordome
Cheval Blanc Seychelles seeks a Senior Majordome to deliver exemplary hospitality and personalized service to distinguished guests in this ultra-luxury island resort. The role demands meticulous villa management, guest relations, and coordination with multiple departments to ensure every detail reflects Cheval Blanc's exacting standards. The successful candidate will combine refined service protocols, local knowledge, and genuine anticipation of guest needs within a full-service property featuring 52 villas, five dining venues, and comprehensive wellness facilities.
Cheval Blanc Seychelles seeks Senior Majordome. Luxury resort butler role in Mahé with full-time permanent position.
Cheval Blanc
Night Manager
Cheval Blanc Seychelles seeks an experienced Night Manager to oversee all hotel operations during the night shift at this ultra-luxury 52-villa resort on Anse Intendance. The role encompasses front desk operations, guest services, financial reconciliations, and coordination with security and housekeeping teams to ensure seamless guest experiences and operational integrity throughout the evening and night hours.
Cheval Blanc Seychelles seeks Night Manager for 5-star luxury resort in Mahé. Manage night operations, guest services, and financial reconciliations.
Cheval Blanc
Rotating Receptionist
White 1921 Saint-Tropez, located on the iconic Place des Lices, seeks a Rotating Receptionist to serve as the primary point of contact for guests and ensure impeccable hospitality. This role demands meticulous attention to detail and a commitment to delivering personalized luxury experiences across day and evening shifts. The receptionist will manage reservations, check-ins, check-outs, and night desk operations while collaborating seamlessly with housekeeping and restaurant teams to exceed guest expectations.
Rotating Receptionist at White 1921 Saint-Tropez, luxury hotel on Place des Lices. Full-time CDD position.
Swatch Group
Customer Service Representative
Swatch Group seeks a Customer Service Representative to deliver exceptional support to clientele across the company's diverse portfolio of watch brands, including Omega, Longines, Tissot, Breguet, and Harry Winston. The role encompasses managing customer inquiries, processing requests, and maintaining relationships that reflect the Group's commitment to excellence in luxury watchmaking.
Swatch Group Customer Service Representative in Secaucus, NJ – luxury watch brand support role.